JOB DESCRIPTION
The Application Support Specialist is responsible for the availability and reliability of the enterprise application services.
RESPONSIBILITIES

• Participate in technical discussions for configuration, testing, and operations of our platform solutions
• Ensure compliance to daily management checklist for operational effectiveness
• Provide 'go live' and post 'go live' support for project and solution in general
• Upgrade and manage different environments and recommend ways for improving performance, availability, and scalability of solutions
• Administration and resolution of application issues & severities, provide timely updates and perform root cause analysis.
• Navigating complex SQL queries to perform root cause analysis and extracting data for development and testing purposes
• Strong attention to detail for data validation, networking, and integration connectivity, in support of cloud-based systems
• Monitor application vendor service level agreements and report for non-performance
• Update key performance indicators for platforms on a weekly basis
• Review and keep knowledge management articles updated
• Support the Delivery/Project managers regarding solutions
• Participate in on call support for 24X 7 operations

QUALIFICATIONS

• University degree, Computer Science an asset
• 3-6 years of technical support experience
• Experience with the following is preferred:
  • SQL
  • SSIS, webMethods, & Synapse
  • PowerBI
  • JIRA & ADO