JOB DESCRIPTION
We are currently seeking a highly motivated individual to fill the role of Night Shift Dispatcher for our team of Truck & Trailer Technicians at our location in Saint John. The successful candidate will report to the Foreman and have a strong work ethic and "can do attitude".
We Offer:

• Competitive annual salary
• Quarterly bonus
• Registered retirement savings plan with company match
• Health, dental, vision and prescription benefits
• Life insurance and disability benefits
• Maternity leave top up program
• Paid vacation and paid sick time
• Shift premiums
• Fitness reimbursement program
• Uniform allowance program
• Employee recognition program
• Company discounts
• Excellent training opportunities

RESPONSIBILITIES

• Work closely with shop supervisor on work distribution for the truck and trailer technicians
• Assist service advisors with preparing & updating work schedules
• Provide back up support for the Service Advisor
• Ensure quality / correct information is included in each work order
• Looking up SRT's and assigning the right Technician to jobs
• Cross reference with special instructions pertaining to job requirements/details
• Confirm warranty requirements are fulfilled and updated accordingly
• Close repair orders
• Assist with preparation of time sheets
• Monitor claims for accuracy/completeness
• Flag the appropriate technicians for the hours earned on the operations performed
• Return improperly completed repair orders to the author for correction and/or completion as necessary

QUALIFICATIONS

• Successful completion of an undergraduate degree in Logistics/Supply chain or Technical/Mechanical, would be considered an asset.
• Mechanical aptitude is required.
• Understanding manufacturer warranty policies and procedures would be considered an asset.
• Must exude energy and passion for superior customer service and building and retaining customer loyalty.
• Must be detail oriented.
• Strong customer service skills.
• Computer skills (experience with Microsoft Excel is a must)

ABOUT US
Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.
We appreciate your interest in our company however only those candidates selected for an interview will be contacted.
ABOUT THE TEAM
Universal Truck and Trailer is Atlantic Canada's largest heavy-duty truck dealership featuring the most up-to-date dealer service bays in Southern New Brunswick and Prince Edward Island. We are an authorized sales, service, parts and warranty dealership for premium products Freightliner and Western Star Trucks. In addition, we service most makes and models for class 6, 7, and 8 vehicles, including luxury class RVs. We focus on exceeding customer requirements through continuously developing our team and building technical capabilities.