JOB DESCRIPTION
As a Client Service Representative with J.D. Irving, Limited (JDI), you will work as part of the Client Services Team within Finance Shared Services located at our Head Office in Saint John, New Brunswick.
The Client Services Team is part of our JDI Finance Accounts Payable/Accounts Receivable team and is the first point of contact for inquiries. As a member of the team, you will provide a superior customer experience to our suppliers, customers, and internal stakeholders across various business sectors, including transportation & logistics, forestry, shipbuilding, manufacturing, and information technology services.
RESPONSIBILITIES

• First point of contact for all incoming phone and email inquiries regarding accounts payable and accounts receivable
• Inquiry resolution or escalation
• Categorizing and tracking of client inquiries to identify opportunities to improve our processes
• Support phone conferencing services
• Support JDI Mailroom functions when required including managing incoming and outgoing couriers and internal customer mail inquiries.
• Delivery of a superior customer experience
• This position involves work during the business week, Monday to Friday, with 8.5-hour shifts that will be scheduled between 7:30am to 6:00 pm

#LI-GK1
QUALIFICATIONS

• Post-secondary education in related field
• Superior communication skills and telephone etiquette
• Effective time management
• Ability to multitask
• Excellent customer service skills
• Previous Customer Service experience is an asset
• Previous Accounts Payable and/or Accounts Receivable experience is an asset
• Bilingual in French and English preferred

#LI-GK1
ABOUT US
Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.
We appreciate your interest in our company however only those candidates selected for an interview will be contacted.
ABOUT THE TEAM
Irving Business Services is a vital support function within J.D. Irving, Limited, delivering expertise in essential areas such as Finance, Human Resources, Supply Chain, Health and Safety, Communications, and Legal.
By managing resources, delivering fast and flexible outcomes, and fostering innovation, Irving Business Services plays a critical role in driving operational success and supporting the company's long-term strategic goals. With a focus on collaboration and continuous improvement, Irving Business Services offers exciting opportunities for growth and development within a leading organization.