Key accountabilities

1. Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and escalate issues in an accurate and timely manner
2. Provide client support and follow up all questions or issues until resolution, regularly inform the client of progresses notably when in depth analysis is needed
3. Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.
4. Drives continuous improvement of process and practices, assess and select improvement opportunities that provide long-term value and minimize operational risks
5. Contribute to operation enhancement projects, review of specifications and creation of terms of reference on coming products and initiatives, support to clients for the developments and tests, execution of conformance tests with the clients

• Strong financial background and a good knowledge / understanding of the various activities of Euronext direct & indirect client base.
• Prior relevant Client Services experience
• High standards of service delivery to clients and ability to create strong relationships
• Strong analytical and organization skills and problem-solving attitude
• Experienced with project management and ability to monitor
• Strong verbal communication skills both internally and externally

Additional Information
This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.

Euronext is the leading pan-European market infrastructure, connecting European economies to global capital markets, to accelerate innovation and sustainable growth. It operates regulated exchanges in Belgium, France, Ireland, Italy, the Netherlands, Norway and Portugal. With close to 1,930 listed issuers and around €6.3 trillion in market capitalisation as of end December 2022, it has an unmatched blue-chip franchise and a strong diverse domestic and international client base. Euronext operates regulated and transparent equity and derivatives markets, one of Europe's leading electronic fixed income trading markets and is the largest centre for debt and funds listings in the world. Its total product offering includes Equities, FX, Exchange Traded Funds, Warrants & Certificates, Bonds, Derivatives, Commodities and Indices. The Group provides a multi-asset clearing house through Euronext Clearing, and custody and settlement services through Euronext Securities central securities depositories in Denmark, Italy, Norway and Portugal. Euronext also leverages its expertise in running markets by providing technology and managed services to third parties. In addition to its main regulated market, it also operates a number of junior markets, simplifying access to listing for SMEs. For the latest news, go to euronext.com or follow us on Twitter (twitter.com/euronext) and LinkedIn (linkedin.com/euronext).

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