At Techo-Bloc, we aren't just paving patios – we're paving the way for great careers!Founded on a culture of innovation,we manufacture landscaping products focused on design, durability and flair.Our growing team is seeking passionate people, ready to make an impact.Intrigued? Come grow with us.

Why work for us

Techo Bloc offers its valued employees acompetitive salary and a comprehensive benefits package. In this role we will offer you:

• A structured and comprehensive training program over several weeks with an Expert Trainer.
• A career development plan with salary progression allowing you to continue to learn and grow in multiple areas.

Other perks :

• Leaders who are invested in your success;
• Have a dynamic job and evolving career path;
• Develop your skills and grow;
• Inhouse Leadership development and personalized coaching program;
• Free access to a virtual family doctor through virtual care;
• RRSP with employer contribution;
• Employee Recognition Events;
• Considerable referral bonuses;
• Employee discounts on Techo-Bloc's products;
• Employee Assistance Program (EAP available 24/7);
• English and French language courses available (if it's a work requirement);

We are seeking a dynamic and results oriented new player who will strive to meet our customer needs to make every client feelvalued. You will manage our customer order inquiries from our distribution centers alongside a team of dedicated and professional bilingual Specialists.

Here is a snapshot of your day-to-day:

• Process customer purchase orders received via telephone, email, fax and online ordering, for both Canadian and American markets;
• Analyze customers orders and accounts to propose the optimal solution to make them save time and money;
• Manage inventory transactions and logistic requests utilizing various software systems and tools;
• Respond to inquiries from our customers and our sales team on product availability and recommend alternatives and solutions based on their needs;
• Follow up with our customers on past due orders that have not been picked up;
• Work with the sales and marketing team, to coordinate product pick-up and delivery dates to our customers.

A day in the life

As a Customer Service Representative, your day starts making yourself available for incoming calls. Typically, phone calls from our dealer network represent up to 20% of a typical work day. The remaining inquiries are tickets that are submitted via email to our team to be handled on a first in first out base. The more you move into your day, the more you collaborate with your internal partners: Transport, Distribution, Production and Sales (just to name a few). This helps grow your knowledge of our internal processes, products and ultimately helps set up future career growth in the company. Downtime during the day is used to grab a coffee but more importantly to use our knowledge of ERPs and Microsoft Suite to improve our internal and external processes!

• Strong customer service skills with a passion for service and ownership of every customer interaction;
• Excellent problem-solving skills, a positive attitude, and attention to detail;
• Excellent bilingualism (French and English), both spoken and written (English is required to serve our clients in the United States);
• Ability to multitask, coordinate, prioritize, and follow up within given deadlines;
• Proficiency in Microsoft Office Excel and Word;
• Self-motivation, initiative, and a quick learning ability;
• Knowledge of inventory transaction and logistics systems and software (e.g., Microsoft Dynamics AX) will be considered an asset.

We thank all applicants for their interest; however, only successful applicants will be contacted.

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