Our client, located in Brampton, is in search of an Inside Sales Representative to join their reputable team. Reporting to the Manager of Inside Sales & Customer Service. Functionally responsible to all members of the sales team concerning day-to-day sales matters and the production team concerning order fulfillment. All sales staff contribute to the success of each customer.

Key Responsibilities

• Establish close relationships and a deep understanding of business issues with assigned accounts.
• Co-ordinate sales and service activities with Outside Sales Representatives with the goal of
• maximizing sales penetration by account.
• Practice consultative and value-added selling techniques using 'Solution Selling'.
• On a daily basis, update CRM with relevant information gathered from client contacts.
• Utilize CRM in an effective manner to ensure we capture our goals and quotas.
• Promptly and accurately respond to Customer and Prospective customer requests for information
• and pricing.
• Work closely with Engineering and the Plant to suggest extrusion design changes to improve
• extrudability, assembly, function and price.
• Report on quality requirements, market trends and competitive information.
• Utilize the Quote Log and follow the pricing guidelines as established by the Vice-president of Sales
• and Marketing and the Outside Sales Reps.
• Create customized pricing using formulas and spreadsheets
• Receive, input and expedite orders accurately and in a timely matter.
• Qualify potential Customers.
• Provide Credit Department with requested information.
• Prepare NCR's and assist in solving them in a timely manner.
• Work directly with Production staff to provide Outstanding Customer Service.
• Be a strong team player and assist co-workers when needed.
• Comply with all quality related policies, procedures and system requirements.
• Attend prospect and customer meetings as required.
• All other duties as assigned

DESIRED SKILLS AND EXPERIENCE

Experience

• Candidates should have 1-2 years' experience in a sales/customer service environment.
• Must have a good command of English, both written and oral.
• Must have good telephone presence and manners.
• A strong understanding of computers, measurements, tolerances, basic geometry and the ability to
• read blueprints

Education

• Post-secondary education with mathematical, business, quality, and technical training.
• High school graduation and relevant business experience may be substituted.

Personality Traits

• Should have high energy level, a positive attitude and be able to work without direct supervision.
• Should be a strong team player and work well with others.
• Empathy and confidence will allow the candidate to succeed in this position.
• Good time management and organizational skills are necessary