Title: Mortgage Chief Operating Officer (12-month contract)

Requisition ID: 222126

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

The Vice President, Mortgage Operations & Technology provides strategic direction, leadership and oversight for the Mortgage Operations & Technology department in Canada, ensuring business strategies, plans and initiatives are supported in compliance with governing regulations and internal policies/procedures, while helping to drive business growth and operational excellence.

The role has a broad scope of responsibility, including overseeing the Home Financing Solutions and eHOME Underwriting Teams, Prefund (All Channels), Non-Branch Funding Teams, Operational Excellence, and all Mortgage Technology systems.

Accountabilities

1. Responsible for ensuring the operations teams are achieving key performance indicators centered around quality, turnaround times, client experience, compliance, and productivity.
2. Responsible for capacity planning to ensure the team is staffed appropriately against forecasted volumes.
3. Holds responsibility for leading and sustaining overall operational efficiency and service effectiveness for mortgage operations.
4. Responsible for finding opportunities to eliminate, digitize, or move processes.
5. Leads and drives a client focused culture throughout their team and leverages broader Bank relationships, systems and knowledge to drive initiatives.
6. Responsible for driving the RESL digital roadmap - expert in mortgage systems and delivering technology projects leveraging agile methodology.
7. Collaborate with IT&S partners to ensure system stability and deliver system changes to enable business strategy.
8. Directs day-to-day activities in a manner consistent with the Bank's risk culture and the relevant risk appetite statement and limits.
9. Communicates the Bank's risk culture and risk appetite statement throughout their teams.
10. Leads the design, development and implementation of initiatives to help drive overall business line and bank wide objectives.
11. Establishes reporting mechanisms to track and monitor progress, including management dashboards and key performance metrics.
12. Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas.
13. Ensures the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk.
14. Builds a high-performance environment and implements a people strategy that attracts, retains, develops, and motivates their team.

Education / Experience / Other Information

1. University degree and relevant work experience.
2. Strong people leader with extensive experience in managing and motivating large teams.
3. Expert knowledge of mortgage sales and distribution channels.
4. Expert knowledge of mortgage funding, prefund, and underwriting platforms and processes.
5. Expert knowledge of technology systems and leading agile teams.
6. Deep knowledge of driving operational excellence, capacity planning, and continuous improvement.
7. Strong project management and analytical skills.
8. Ability to build strong relationships across the business and broader Canadian Bank.
9. Excellent coordination, strategic influencing and people management skills.
10. Expert knowledge in strategy planning including leading strategy development.
11. Strong visionary and ability to execute on change management.

Working Conditions

Work in a standard office-based environment; non-standard hours are a common occurrence. Some occasional travel domestically.

Location(s): Canada : Ontario : Toronto

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.