Innovair Solutions is an international, family-owned company with a committed team of over 500 employees. Recognized for leading-edge products and services in the electrical market, our group was named one of Canada's Best Managed Companies in 2024. Together, our brands: Ouellet Canada Inc, Industries Dettson, Hazloc Heaters, Britech, Delta-Therm Corporation, Épurair, Global Commander, Innovair Corporation and Momento, are shaping the future of heating, air conditioning and ventilation solutions.

Being a Customer Support Representative at Innovair Solutions means putting your talents to good use in a context where customer support is primordial to meeting their needs, and interactions with various departments are an integral part of daily life.

Your responsibilities:

• Answering calls and emails for information requests and basic questions about our services and products.
• Provide technical support for our products and information to all our customers.
• Support our customers' installers during installation and troubleshooting.
• Collaborate in the development of engaging and informative content, with a focus on simplifying technical processes for end-users.
• Participate in initiatives to improve the efficiency of internal services and processes.

Your profile:

• Ability or interest in electricity or a related discipline.
• Two (2) years' relevant experience.
• Demonstrate strong teamwork, communication and customer service skills.
• Good analytical, synthesis and problem-solving skills.
• Ability or interest in technical fields (heat pumps).
• Demonstrate resourcefulness, initiative and autonomy.
• Proficiency in Microsoft Office environment.

We offer:

• Rewarding challenges to help develop a local company.
• Flexible working hours and locations.
• A friendly, stimulating atmosphere.
• Modular insurance and telemedicine.
• A respectful and rewarding work environment.
• Distinctive working conditions and opportunities for advancement.