At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

Job Summary

The Expert, Salesforce Solution Designer is responsible for defining technical roadmaps and developing client solutions on the Salesforce platform. The role works closely with both Business and Information and Technology (I&T) stakeholders to analyze user requirements, data, and business rules, and design tailored solutions for Sales, Marketing, and Customer Service functions at CN. Throughout the delivery process, the incumbent is accountable for proposing innovative solutions and creating design documentation to guide development. Furthermore, the role supports development and testing, ensures the sustainability of applications, and oversees data accessibility. As the Subject Matter Expert (SME) in solution design, the incumbent champions best practices and standards, defines and executes the team's vision and roadmap, and drives initiatives to foster continuous improvement.

Main Responsibilities

Lead internal client sessions, understand the business objectives to adequately map processes to relevant Salesforce features

Work closely with architects to design overall application architecture and solution designs, ensuring that solutions align with business goals and functional designs

Understand the points of integration between different systems, within the same landscape, and highlight the potential risks associated with the delivery of solutions

Contribute to growing the Salesforce practice at CN, around implementation approach and the automation of processes wherever needed

Peer review and test deliverables from the development team to ensure the quality of the product

Ensure knowledge is preserved through cross-training for key skill sets

Provide support to the development, testing, and release teams to ensure proper implementation of business requirements

Carry out Proofs of Concepts (POCs) and Research and Development (R&D) for implementation of Artificial Intelligence (AI) opportunities on Salesforce

Serve as a change agent to challenge existing standards and processes in place

Use data to communicate and support opportunities that exist

Be a leader, fostering a culture of design thinking, brainstorming, efficiency, and balancing vision with practicality

Work with Managed Service partners and govern their activities and deliverables

Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. The role is eligible to participate in CN's hybrid work policy. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handles pressure, and stress. The role requires minimal travel (5%) within Canada.

Requirements
Experience

Leadership

Minimum 7 years relevant work experience

o Experience in leading teams and practices

o Experience implementing Salesforce and with agile delivery methodology

Any experience for these above would be considered as an asset

Education/Certification/Designation

Salesforce Certified Service Cloud Consultant

Salesforce Certified Advanced Administrator

Salesforce Certified Sales Cloud Consultant

Salesforce Certified Administrator

Any designation for these above would be considered as an asset

Competencies

Sets direction and inspires others

Communicates with impact

Applies critical thinking

Knows the business and stays current on industry needs

Demonstrates agility and drives change

Collaborates with others and shares information

Identifies needs and finds solutions to create value for all stakeholders

Technical Skills/Knowledge

Working knowledge of various Salesforce (SFDC) implementations covering Sales Cloud, Service Cloud, Service Cloud Voice, Marketing Cloud, Experience Cloud, and AppExchange applications

Working knowledge of Administration, Development, Configuration, Customization, Integration and Testing

Expertise in integrating Salesforce Service Cloud with third-party systems (e.g., telephony systems, chatbots) is valuable.

Knowledge of Apex Classes, Visualforce pages and Lightning Components (e.g., Asynchronous Apex using Future Methods, Batch Apex, Schedulable Apex and Queueable Apex approaches)

Knowledge of Salesforce Lightning UI, Lightning Components and Applications, Salesforce Lighting Design System (SLDS), Components, Aura Tags, JavaScript (Client-Side Controller), Apex (Server-Side Controller), Events and used custom Cascading Style Sheets (CSS) in the components

Knowledge and understanding of Web Service Application Programming Interface (APIs) which includes REST API, SOAP API, Bulk API and Metadata API

Knowledge of APIs for external systems

Familiarity with tools such as MuleSoft or Salesforce's own APIs

Any knowledge for any of the above would be considered as an asset

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.