The art of customer service: your domain of excellence!

As the primary point of contact for our clients, you will play a key role within our team. With your organizational skills and communication abilities, you will be essential in understanding and anticipating the needs of our B2B clientele.

This position will not only allow you to contribute to customer satisfaction but also support sales growth and enhance Soucy's brand recognition. It's a strategic opportunity that makes you a major player in our collective success!

In this role, you will have the opportunity to:

• Learn and master the full range of products and services offered to effectively support internal and external customers.
• Take charge of analyzing and processing complex orders.
• Ensure efficient follow-up on customer merchandise returns according to internal procedures.
• Initiate non-compliance requests related to customer orders and contribute to finding permanent solutions.
• Analyze and prepare inter-warehouse merchandise transfers.
• Analyze and determine safety stock levels as well as order forecasts.
• Analyze the product life cycle and ensure the availability of service parts.
• Assist and support warehouse clerks in the United States.
• Participate in various committees and meetings regarding customer issues, orders, product performance within the network, and technical matters.
• Contribute to the continuous improvement of processes and take charge of special projects.
• Create and update technical documentation to support operations.
• Assist and participate as needed in the annual inventory count.
• Assist and substitute team members in the service department when necessary, with tasks such as:
  • Processing and following up on customer orders
  • Leading customer issue and order review meetings
  • Handling and reviewing warranty claims
  • Managing and following up on technical cases between customers and internal teams
• Contribute to achieving departmental objectives by performing any other related tasks.