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The Application Delivery & Support Specialist is responsible for installation, maintenance, and repair of PC hardware and software. Coordinate hardware warranty repairs with the vendor as required. Interface with developers and vendors to resolve complex software problems. Provide support during employee relocation's and other projects as required. Ensures employees PC issues and requests are resolved as quickly as possible to minimize the downtime impact to Ryder's business. Provide initial analysis to any software issues the business experiences.

Salary: $50,000-$58,000

Responsibilities:

Provide production support as needed to business users

Work to understand the business areas and applications the team supports

Provide training to business end users

Create and maintain all necessary remedy tickets

Maintain clear and accurate clarity information related to tickets

Work with development teams to understand and ensure requirements are met

Creates test cases (realistic business situations) and performs functional testing to ensure business requirements are met

Maintains and reports on issues identified during testing assignments

Perform other duties as assigned

Requirements:

One to Two (1-2) years or more Scale WMS experience

One (1) year or more of Node JS and JavaScript programming experience

Strong verbal communication and listening skills

Ability to:

Perform end user system support. Communication with end users for majority of work time

Understand role and pro actively guide own daily work within that role

Work with operation group to understand their requirements, issues or opportunities and assist in ways to change the system to address them

Performs work independently with minimal supervision

Customer service skills

Problem solving skills

Initial triage and analysis of issues identified by end users

Demonstrates analytical skills

PC and troubleshooting knowledge and skills (Expert level)

Warehousing activities (intermediate level)

SQL server skills (intermediate level)

Job Category: Application Development, Delivery & Support

Ryder is an equal opportunity employer. We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.

In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply please contact us at .

Ryder est un employeur offrant l'équité en matière d'emploi. Nous valorisons la diversité et l'inclusion en milieu de travail et nous encourageons tous les candidats qualifiés à postuler, y compris les femmes, les minorités visibles, les autochtones et les personnes avec un handicap. (L'emploi du genre masculin dans ce texte ne se veut pas discriminatoire et n'a pour but que de l'alléger)

Conformément à son engagement envers la diversité et l'inclusion, Ryder accueille et encourage les candidatures de personnes handicapées. Des accommodements peuvent être proposés sur demande pour les candidats qui participent à toutes les sphères du processus de recrutement, de sélection et d'évaluation. Si vous nécessitez un accommodement, veuillez informer le représentant des ressources humaines de la nature de l'accommodement souhaité afin que nous puissions discuter de vos besoins avec vous. Si vous avez besoin d'assistance pour postuler, veuillez nous appeler au .

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at or .

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here ($3.htmld) to log in to Workday to apply using the internal application process.