Work With Us!

Castle Fuels is seeking a full-time permanent role at our busy Petro-Pass Fuel Bulk Plant for someone who loves to work both in and out-of-doors, is a self-starter and has excellent customer service skills. If this is you, we would love to hear from you!

The Customer Service and Cardlock Associate will provide exceptional customer service while assisting with office administration using basic accounting knowledge and computer skills. This role also supports the cardlock and warehouse function including inspecting, monitoring and maintaining the cardlock area and completing reporting requirements.

You must enjoy a variety of duties both in the office and outdoors as required. You may be required to lift up to 40 lbs., so physical fitness is required.

_This position is included in the Collective Agreement with Teamsters Local 213 _

Work Schedule: Monday - Friday 7:00 am - 4:00 pm with an hour lunch (flexible shift during business hours)

Benefits Working with Castle Fuels

Opportunity to grow and develop your career

Competitive wages

Comprehensive benefits plan including Extended Health and Dental, Vision coverage, Orthodontics for dependent children, RRSPs and an Employee & Family Assistance Program

Fuel discounts for you and your household are available at all Castle Fuels locations

Job Duties

Customer Service Administration

Daily cash register reconciliation

Professionally answer phones, accept customer orders and follow-up on customer requests accurately and timely using both computer and cash register when required

Assist with all in-store merchandise including displays, ordering, pricing, stocking and cleaning shelves, maintaining coffee/food stations

Assist with cleaning of office and bathrooms

Assist with various administrative tasks which may include:

o Entering inventory purchases, pricing and codes as required and updating WTBS as required

o Data entry of customer billing and purchasing information in the Pheonix and WTBS systems

o Completing month end customer statements, preparations and mailings

o Data entry of inventory purchases, pricing and codes as required

Cardlock Assistance & Vacation Relief

Completes & records daily, weekly & monthly cardlock inspections including: inspecting equipment (pumps, hoses, nozzles, card readers, printers, lighting, decals etc.) cleaning up debris, fuel drips, change windshield buckets, clean squeegees, empty garbage containers & over flow dispensers, remove pump panels and inspect sumps.

Dips and records the oil/water separator levels and test the on/off valve on a weekly basis.

Top up dye tanks in dye injection pumps as required (prevent run outs) as required

Fully clean (vacuum, sweep, mop, wipe down, dust) office, bathrooms & showers daily and restock supplies as needed.

Troubleshoot card-reader as required.

Experience / Qualifications / Skills
2 or more years Customer Service experience
Computer Skills are required including the use of MS Word, Excel and Outlook with an attention to detail
Ability to multitask and problem solve
Must be able to perform lifting duties (pails & cases up to 40 lbs.)
Must have reliable transportation to and from work
A clean criminal record check is required
Committed to providing quality work while working safely
Ability to organize and prioritize your day
Strong customer service skills & professional demeanor
Self-Motivated - enjoys being outside and working independently

_At Castle Fuels we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique._

Job Types: Full-time, Permanent

Pay: From $21.00 per hour

Expected hours: 40 per week

Benefits:
Casual dress
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Store discount
Vision care
Wellness program
Flexible language requirement:
French not required
Schedule:
8 hour shift
Monday to Friday

Ability to commute/relocate:
Cranbrook, BC V1C 7G1: reliably commute or plan to relocate before starting work (required)

Experience:
Customer service: 2 years (required)
basic computer: 2 years (required)

Location:
Cranbrook, BC V1C 7G1 (preferred)

Work Location: In person