Additional Information
Job Number
Job CategoryInformation Technology
LocationCanada Regional Office, 2425 Mathewson Blvd. E Suite 100, Mississauga, ONT, Canada, L4W 5K4 VIEW ON MAP
ScheduleFull Time
Located Remotely?Y
Position Type Management
JOB SUMMARY:

If you're looking to build leading technology that enables the future of global travel while transforming your career - step out of the status quo and join Global Technology at Marriott International.

Reporting to the Managing VP, Application Development - Core Platforms, the Senior Director, Engineering - Loyalty Platform will serve as a key member of the senior leadership team, responsible for defining, leading, and executing the technology vision for the company's global loyalty program. This role will be central to building a world-class, data-driven loyalty ecosystem that enhances customer experience, deepens engagement, and drives revenue growth across all digital and physical channels. The Senior Director will oversee the full lifecycle of loyalty platform development, from ideation and design to deployment and ongoing optimization, ensuring it remains scalable, secure, and aligned with the company's strategic objectives. This role is accountable for architecture, development, and delivery of innovative, flexible, and performant Loyalty real-time capabilities.

This leader will work in close collaboration with senior executives, marketing, product, data, operations teams and vendors to create an integrated, omni-channel loyalty solution that provides compelling value to customers while delivering measurable results for the business. The role will require a deep understanding of the loyalty landscape, customer behavior, and digital technologies, coupled with a relentless drive for innovation and excellence.

The Senior Director will be instrumental in driving the company's digital transformation agenda, leveraging advanced technologies such as artificial intelligence (AI), machine learning (ML), big data, and cloud computing to build personalized, adaptive, and engaging customer experiences. This role ensures that teams develop and follow standard application development tools, processes, and practices to promote industry leading solutions in the Loyalty space. This position manages day-to-day relationships with global information technology teams to promote client satisfaction with all technology teams and business partners. The Senior Director will establish a culture of continuous improvement and innovation, fostering an agile environment where creative problem-solving is the norm, and data-driven decision-making is paramount while consistently delivering high value features.

The ideal candidate will be a dynamic leader with a demonstrated ability to lead complex, multi-disciplinary projects, a passion for delivering high-quality software at scale, and a proven track record in managing and growing large engineering teams. This individual will possess a strong technical background combined with strategic business insight, exceptional communication skills, and a deep commitment to developing and mentoring talent. This is a unique opportunity to shape the future of our loyalty program, driving meaningful differentiation and sustained competitive advantage in a rapidly evolving market.

CANDIDATE PROFILE

Education and Experience
Required:

• 12+ years of application architecture and development leadership experience, including:
  • Direct experience leading technology teams in defining, creating and supporting enterprise-scale loyalty or digital platforms with strong knowledge of customer engagement and travel or hospitality industry best practices.
  • Direct experience in architecture and migration of multi-billion revenue building modern loyalty platforms.
• Demonstrated experience in Agile development methodologies, specifically with large-scale initiatives and geographically distributed teams.
• Demonstrated experience leading large-scale engineering organizations (50+ members) with direct responsibility for hiring, mentoring, and developing engineering talent, including managers and directors.
• Direct management of cross-functional, sourced, and matrixed teams
• Management of complex budgets in excess of $25-50M direct and indirect costs
• Demonstrated thought leadership commensurate with the scale of Marriott Bonvoy Program
• Demonstrated experience with large scale Reservation (e.g. Amadeus, Sabre) and Loyalty (e.g. IBS, Salesforce) platforms
• Demonstrated enterprise technology leadership experience in hospitality, travel or retail industry.
• Experience in building partnerships with external technology vendors and service providers.

Preferred:

• Proven track record of building, scaling, and managing loyalty programs, customer engagement platforms, or similar high-volume, customer-facing applications.
• Experience leading digital transformation initiatives, including migrating legacy systems to cloud-based platforms, implementing microservices architecture, and adopting modern engineering practices.
• Deep understanding of the technologies, tools, and frameworks used to develop and enhance loyalty programs, including CRM systems, marketing automation platforms, customer data platforms (CDPs), and analytics tools.
• Experience with cloud-based platforms (AWS, Azure, Google Cloud) and microservices architecture.
• Proficiency in software development methodologies, including Agile, DevOps, CI/CD pipelines, and version control systems (e.g., Git).
• Strong understanding of data architecture, and analytics platforms, including experience in data integration, ETL processes, real-time data processing, and AI/ML applications.
• Experience with API development, RESTful services, and middleware technologies to ensure seamless integration between loyalty platforms and other enterprise systems.
• Demonstrated success leading medium- to large-scale initiatives/transformations
• Demonstrated success in leading the development and deployment of scalable, high-performance software systems with a focus on quality, reliability, and security.
• Experience in setting and meeting ambitious engineering goals, managing trade-offs between speed, quality, and cost, and delivering projects on time and within budget
• Proven executive experience in strategic planning and budgeting within one or more business groups
• Experience with building highly productive and efficient engineering teams with mixed sourcing strategies
• Strong process management, negotiating, influencing, and problem resolution skills
• Proven ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience in business systems and process planning
• Knowledge of business environment, service requirements and hospitality culture
• Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action
• Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations
• Solid understanding of IT financial structures and ability to manage to corporate financial processes and standards - including drivers of process costs
• Expertise in transformational change management, leading the organization through complex changes, from adopting new technologies to shifting organizational mindsets and behaviors, to achieve strategic goals.
• Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy-to-understand business terms
• Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment
• Experience representing the company at industry events, conferences, or on panels, showcasing the organization's technology leadership in loyalty programs and customer engagement.

CORE WORK ACTIVITIES

Lead Large-Scale Transformation from Mainframe to Cloud-Based SaaS Platform:

• Strategic Planning and Roadmap Development
  • Develop a comprehensive strategy and multi-year roadmap to transition the existing mainframe-based loyalty platform to a modern, scalable, cloud-based Software as a Service (SaaS) architecture.
  • Define key objectives, milestones, timelines, and resource requirements for the transformation, ensuring alignment with the company's broader transformation goals.
• Architecture and Design Oversight
  • Oversee the design and architecture of the new cloud-based platform, ensuring it meets business requirements for performance, scalability, flexibility, and security.
  • Ensure the architecture supports multi-tenancy, high availability, and disaster recovery, and integrates seamlessly with other enterprise systems, including CRM, data analytics platforms, and third-party service providers.
• Technology Selection and Vendor Management
  • Lead the evaluation, selection, and onboarding of cloud service providers and SaaS platform vendors.
  • Manage relationships with external partners, ensuring adherence to timelines, budgets, and quality standards.
  • Negotiate contracts and service level agreements (SLAs) to ensure the best value for the organization.
• Data Migration and Management
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