The candidate should possess excellent written and verbal communications skills and comprehensive report development. The candidate will also have familiarity with Word and Excel.

The ideal candidate for this role will have the following role & responsibilities:
Follow internal procedures and scenarios for the call quality audits

Process reviews and inform the operations team of findings
Communicate quantitative and qualitative findings from test results to the operations team
Monitor efforts to resolve product issues and track progress
Ensure that the service satisfies client requirements and meet or exceed expectations
Spot areas for improvement to enhance the service efficiency
Defining new data collection and analysis processes

Job Types: Full-time, Permanent

Pay: From $18.50 per hour

Expected hours: 37.5 per week

Benefits:
Company events
Dental care
On-site parking
Vision care

Work Location: In person