Who we are

At Rocky, we feel our best in nature; it's why for over two decades we've been students of this glorious Earth, appreciating, exploring and formulating everyday essentials to bring nature into everyday lives.

Like nature, we're growing! With 13 stores in Canada and plans to expand nationwide, we're focused on connecting our customers to the Earth, growing our culture focused teams, and giving back to support nature conservation.

Are you a natural fit for the new world of Rocky?

The position

The Retail Store Manager is responsible for the smooth operations of their store, ensuring that the customer and employee experience is engaging and authentic. Their role includes identifying and executing initiatives to grow revenue, customer engagement and employee performance so their location performs to maximum potential. The store, the team and the experiences within reflects the culture and values of Rocky, always.

This is a permanent full-time position working 40 hours per week.

What you'll be doing

Consistently set the example by demonstrating personal customer service and selling skills aligned with Rocky's service standards and expectations
Ensure local customer base development by engaging with the community, sourcing opportunities to further build brand awareness and generally find ways to share the good word about Rocky
Address customer concerns and complaints readily and with intent to exceed what's expected
Lead and motivate the store team and consistently set the example of demonstration and living by the RMSC core values
Coach, guide and genuinely connect with your team, providing consistent and thoughtful feedback
Ensure overall accuracy of inventory in-store as well as ensuring all inventory management processes are completed
Report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation
Ensure profitability of the store location through management of all controllable aspects
Lead the store in all sustainability efforts and initiatives
Actively lead and coach all team members to drive revenue and performance metrics

Does this sound like you?

A natural leader, with a growth mindset, who is inspired by our company's purpose and wants to share that with your team and customers
A minimum of 4 years of experience leading successful retail teams
A passion for retail with an entrepreneurial spirit and always looking to develop business skills
A team player and a team coach
A love for natural products and desire to share your passion with your team and your customers. You bring new ideas and enthusiasm to drive sales and lead your team to success
An ability and passion to have fun, laugh and promote kindness
A fearlessness to 'give it a go'

What's in it for you?

This position pays between $26.00 - $30.00 per hour, depending on experience, with the opportunity to earn additional monthly retail bonuses based on performance
Significant product discounts and quarterly allowances
Subsidized group medical and dental benefits for you and your family
Share in Rocky's success - The Great Game profit sharing program
Generous paid annual vacation and personal days
Healthy lifestyle support through an annual allowance
Access to a dedicated Rocky coach to help you optimize your potential
The opportunity to participate in Culture Club organized activities

Application

We are accepting applications for the Retail Store Manager position until a suitable candidate is found.
Eligibility: Candidates must be legally authorized to work in Canada.
Please note, applications for this role will be reviewed starting the week of January 6, 2025. Thank you for your patience and interest in Rocky - we look forward to connecting with you in the new year.
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