Patient Service Associate

Inizio Engage Canada is seeking a Patient Service Associate (PSA) that is to see physicians, nurses, and allied HCPs everyday, focusing on how to help improve the lives of patients. The PSA needs to connect with various Health Care professionals by bringing them and their patients the medicines, knowledge and support they need in their assigned Territory of Greater Ottawa, Ontario.

The PSA is a field role that will be reporting to the Associate Manager, Inizio Engage Canada.

Key Objectives:

• Travel within assigned territory to represent the client product(s) in person or virtual (as needed by the program) to health care providers, effectively communicating the most up-to-date, approved messaging about the product's features, benefits for the patients, clinical benefits and safety information.
• Develop territory routing plans to maximize business and increase awareness clients' patient services/tools with a holistic approach to the clinic (total office call and networking)
• Attend and complete all required and ongoing training in due time
• Adhere to the Innovative Medicines Canada Code of Ethical Practices and regulatory requirements under applicable law including PAAB requirements as appropriate.
• Adhere to clients and Inizio Code of Conduct

Job Holder Specification:

Education, competencies, and skills required for the role

• Education: University degree preferred but not essential for this role but needed for any career progression steps.
• Patient Focused mindset
• Highly organized
• Team player
• Open personality with an authentic charisma
• Dynamic, enthusiastic, and passionate individual.
• Strong work ethic
• Proven track record of success (winning performance with a service
• mindset)
• Excellent interpersonal and presentation skills.
• Proven ability to communicate a message in an articulate & professional manner;
• Strong Computer literacy: Proficient with Microsoft Office and Outlook; above average excel skills
• Digitally Savvy
• Valid driver's license and available vehicle

Our Benefits:

• Break paid between Christmas and New Years
• Health Benefits as of day 1 of employment
• Length of Service Awards
• Quarterly Star Awards
• Yearly Inizio Circle of Excellence Awards
• Referral bonus
• Library of online training courses

About Inizio Engage:

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing , and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at:

Don't meet every job requirement? That's okay! We are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.