Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

Location:

North Fraser Way, Burnaby, British Columbia, V5J 0B8

At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it's a great place to work. We're committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Job Description

About Us:

Central Pharmacy Services is a division of Loblaw/Shoppers Drug Mart that centrally fills prescriptions for patients and provides other prescription processing services. These centralized services enable the Pharmacist and team at Shoppers Drug Mart locations to spend their time focusing on what is important - the patient! We pride ourselves in having awesome team spirit!

We have a great benefits package, Shoppers Drug Mart discount, gym discount, RRSP/Pension plans and Employee Share Ownership Plan!

Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada, making your career opportunities within our larger organization - endless!

Take ownership and find more ways to care about our local Shoppers Drug Mart stores in a career at Shoppers Drug Mart Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.

Job Summary:

The Operations Team Lead, CPS will assist the Operations Manager in efficiently overseeing the day to day workflow process of their team within Operations, and to ensure optimal customer service delivery, and the needs of the staff and the organization are met. The Operations Team Lead will provide coaching, and leadership to their team, and actively participate in providing expert support for the achievement of daily team and company objectives. The incumbent will lead efforts to integrate, standardize and reinforce the processes and protocols required to provide the best services to facilities and clients in full compliance with regulatory requirements and best practice standards. As an Operations Team Lead, you will also be responsible for performing the functions of your team members as necessary, including proper fulfillment of orders.

Key Responsibilities:

Oversee the workflow processes to effectively prioritize and manage efficiencies within your team - make operational decisions including task assignments/reassignments

Oversee a team of Pharmacy Assistants, Registered Technicians and Pharmacists

Responsible for ensuring necessary coverage in both production and product verification and timely and accurate completion of payroll runs

Act as a liaison between the Pharmacy Operations Management Team, and team members providing effective communication regarding team performance, workloads, and meeting the needs of the clients

Regularly meet with the Pharmacy Management Team as required, to share information, solve problems, improve efficiencies, and develop and revise policies and procedures to ensure optimal pharmacy operations and drive continuous improvement

Provide effective leadership and regular coaching to team members to maximize productivity and their development, and to keep them informed on current and new processes

Regularly review operations and employee performance indicators, including necessary documentation to ensure objectives are met; with assistance from the Pharmacy Operations Management Team, ensure appropriate performance management practices are incorporated including onboarding of new hires, goal setting, regular feedback

Responsible for the timely investigation and action plan of pharmacy incidents

Plan and implement the training of new hires

Ensure effective integration of new team members to the organization

Ensure the effective completion of all projects and tasks within the operation

Ensure colleague compliance with guidelines (Health and Safety) and Standard Operating Procedures (Policy for Conduct, Quality Assurance)

Provide guidance to team members on building strong relationships within the site by reinforcing and expecting use of CORE values and Blue Culture

Maintain a collaborative and productive working relationship with other members of the management team and other departments

In addition to team leadership and administrative duties, the team lead will spend a portion of time performing job duties of the production and verification (if applicable) team members

What you will need:

A minimum of three (3) years of pharmacy work experience

A minimum of one (1) year of leadership experience is considered an asset

Strong leadership skills, demonstrated ability to manage others and experience building highly effective teams while adhering to company values and policies

Knowledge of current pharmacy operations an asset, however must demonstrate ability to acquire satisfactory working knowledge within 3 months

Leadership and management qualification or willingness to obtain is considered an asset

Strong computer skills with the ability to navigate through a variety of computer systems quickly

Ability to lead and influence cross functional teams

Comfortable in dealing with ambiguity; ability to manage multiple priorities in a regulated and environment

Strong relationship building capabilities and capacity to work in a fast paced, multiple project environment

Excellent organization and time management skills

Excellent leadership, communication, customer service, and interpersonal skills

This role requires employees to be flexible to work a variety of shifts during the business' hours of operations, which include night or weekend shifts and statutory holidays. The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You'll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Hiring Range / Échelle salariale à l'embauche :

$85,500.00 - $117,000.00 / 85.500,00$ - 117.000,00$ (per year / par an)

A candidate's experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. / L'expérience et les connaissances d'un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu'un candidat reçoit pour ce poste.