The Organization:

We are a provider of high quality healthcare with 10 clinics in the GTA and South Western Ontario region. We are committed to providing diagnostic care and imaging that will assist in the early detection of disease, plan patient management and effectively monitor treatment. We support thousands of referring physicians and hospital programs including an exclusive partnership with Sunnybrook Hospital as the Rapid Cardiology Clinic and Heart Failure outpatient center.

Our areas of expertise include Nuclear Cardiology, Cardiology Consults and Diagnostics, MRI, PET and specialist services.

Our Mission: To set new standards in the delivery of comprehensive, efficient and cost effective health care services with a commitment to high quality patient care.

We can offer you a great environment with an outstanding team and the opportunity for learning and growth.

For more information, please go to

The Role:

Are you a patient-focused professional with excellent written and telephone communication skills, coupled with clinic experience?

KMH Cardiology Centres Inc. is recruiting for an Administrative Care Coordinator for our specialist practice in Mississauga.

The Accountabilities:

This successful candidate will be part of a team of 16 members with the goal of facilitating timely and high quality medical administrative care for patients attending KMH labs. The Administrative Care Coordinator team works in conjunction with the Patient Care Coordinator team to provide outstanding patient and physician satisfaction, support and retention.

The team focuses on providing care to our patients while optimizing appointment schedules and ensuring timely follow up and diagnostic testing. The key accountabilities of the role are:

- Utilize Tableau daily to manage workflow and facilitate KPI (Key Performance Indicator) attainment

- Ensure Bookings, Appointments, Tasks and Upload Reports are completed in a timely manner within pre-defined KPI's for team.

- Act as a point of contact in building and developing relationships with new and existing patients, physician offices and other healthcare facilities.

- Optimize clinic capacity for in-house specialists

- Coordinate with external facilities to obtain results/reports and to schedule or reschedule appointments

- Communicate appointment details and reschedules

- Manage incoming third party forms with Finance team and physicians

- Complete and coordinate timely referrals including new charts and booking shell

- Execute bookings for diagnostic tests and new consult referrals from physicians

- Foster a collegial and respectful team and office environment

- Maintain and update accurate patient records

- Work with functional and cross functional teams to assist with patient care

Minimum qualifications:

- Completion of a certificate/diploma in medical office administration

- Medical Office experience

Required skills and experience:

- Cardiology/Diagnostics practice and clinic experience is an asset

- Demonstrated high quality patient centred care

- Ability to work independently or with a team in a busy fast paced office environment

- Ability to establish priorities and achieve objectives with minimal supervision

- Strong verbal and written communication skills

- Good telephone manner and etiquette

- Strong knowledge of medical terminology

- Proficiency in technology including MS Office and EMR systems experience

- Excellent time management and organization skills

- Possesses effective analytical and problem solving skills

- Ability to deal with sensitive information with a high degree of privacy and diplomacy

- Team orientation

We are a progressive organization with a team passionate about healthcare. Our team is comprised of clinical, clinical support and business roles with an entrepreneurial approach.

The team takes pride in our patient focused environment and works very closely with other service and clinical teams at KMH.

This is a 1 year Contract position that is scheduled between Monday-Friday. Saturday's are required on rotation with the team.

We are recruiting for two positions during these shifts:

_ - 10.00 a.m. -6.00 p.m. _

_ - 11.00 a.m.-7.00 p.m. _

This role reports to the Team Lead: ACC's and is part of a team of 16 members. This is an on-site role at our head office in Mississauga and supports our specialist practises at all of our 10 locations. The role has minimal face-to-face interaction with patients, the primary interaction with patients is by phone or e-mail.

We offer a competitive rate, comprehensive benefits, Work Perks, KMH Fit wellness initiatives and the opportunity for growth.

Please submit your current resume and cover letter to apply for this position. Please indicate the shift you are applying for.

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Thank you for your application. Background check and vaccinations required. Only candidates selected for an initial virtual or telephone interview will be contacted. No agencies please.

Job Type: Contract
Contract length: 12 months

Pay: From $19.00 per hour

Expected hours: 37.5 per week

Benefits:
Company events
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Vision care
Schedule:
8 hour shift
Day shift
Monday to Friday
Weekends as needed

Application question(s):
Do you have a diploma or certification in medical office administration?
Do you have cardiology practise or diagnostics/imaging practise experience?

Experience:
Medical Office: 1 year (preferred)

Work Location: In person