The Customer Service Supervisor is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering to Company policies, procedures, and standards. The Customer Service Supervisor provides direction and supervision to the Customer Service Cashiers, Maintenance Custodian, Janitor, Janitor Helper, Front End Service Clerks, File Maintenance and General Utility Clerks.

Responsibilities:

Provides customer service and maintains positive customer relations through the proper handling of customer merchandise, questions, comments, requests, and complaints. Effectively works in a diverse team environment in a proficient and friendly manner.
Plans and performs all aspects of the Front End /Customer Service Office including but not limited to; opening and closing duties, Lottery, Cash Balancing, security system checks, mail sorting, collecting vending machine money, maintenance of donation log, bulletin boards, and communicating various public announcements, stocking and display functions in an efficient and organized manner
Handles merchandise ensuring quality, minimizing damages and markdowns. Provides substitutions and ensures price integrity including price changes.
Performs general clean up duties such as cleaning spills and display fixtures to ensure a neat and organized department is maintained. Responsible for ensuring the sales floor and back stock area are clean of cardboard and debris, including disposal of garbage.
Performs duties following established Occupational Health & Safety, Food Safety and Environmental regulations and policies to ensure the health and safety of all staff and customers.
Ensures the proper care, use and maintenance of equipment and tools, and reports repair requirements to the Front-End Manager or Duty Manager.
Responsible for all aspects of ordering merchandise and supplies.
Responsible for all aspects of receiving including reviewing /verifying and authorizing appropriate invoices, returns, transfers, claims and proper storage of products.
Responsible for organizing and conducting inventory.
Provides supervision, support, and direction to all direct reports in the following areas:
Ensures daily functions are carried out in an organized and efficient manner.
Ensures health and safety rules and regulations are adhered to.
Provides technical training (e.g. orientation, commodity specific functions, etc) with day-to-day instruction.
Application of effective customer service techniques.
Participates in program implementation.
Operates the checkouts and cash handling in an efficient manner.
Maintains a working knowledge of PLU codes.
Has knowledge of and can perform all duties of the Customer Service Cashier, File Maintenance and Service Clerk
Provides direction as required, to staff in other departments to ensure established occupational health and safety rules/regulations and immediate customer service standards are addressed. Report any policy and procedure issues to the Front-End Manager or Duty Manager.