Intermediate Salesforce System Administrator

Date Posted: 06/19/2024

Req ID: 38065

Faculty/Division: Ofc of the Chief Information Officer

Department: Enterprise Apps & Solutions Integration

Campus: St. George (Downtown Toronto)

Position Number: 00053114

Description:

About us: The Enterprise Applications and Solutions Integration (EASI) department within the Chief Information Officer's (CIO) Division is a central department responsible for all matters pertaining to the development, maintenance and effectiveness of the core administrative management and student systems at the U of T. Included within these responsibilities are all central SAP systems, such as Financial Services, Human Resources, Research Administration and Procurement; the central U of T Student System (ROSI); approximately 40 related vendor and specialized web applications, as well as central Business Intelligence and Document Management applications.

Your opportunity: Under the general direction of the Manager, Core SIS System products, you will be part of a dynamic, collaborative and innovative team creating, implementing, and supporting curriculum and student records applications. You will work in cross functional teams with UX designers, developers, analysts and stakeholders on new and existing products using established methodologies including Agile development processes. This includes regular and ongoing configuration of the University's enterprise Salesforce application to meet the evolving needs of our stakeholders.

Your responsibilities will include:

• Analyzing, recommending, and designing highly complex software architecture
• Checking that security authorization meets University guidelines and project requirements
• Developing technical application implementation plans
• Reconciling business requirements with information architecture needs for highly complex system integration
• Analyzing, recommending and designing technical solutions for highly complex IT problems
• Developing task schedules in concert with project schedules
• Troubleshooting and resolving technical issues
• Ensuring that appropriate development and testing environments were established

Essential Qualifications:

• Bachelor's Degree Computer Science or Engineering; or acceptable combination of equivalent experience
• Minimum five years recent and related experience, including three (3) years as a Salesforce Administrator
• Demonstrated experience with Service Cloud and Experience Cloud
• Demonstrated experience with IT project implementation, including developing project schedules
• Demonstrated experience designing, testing, and modifying processes and workflows within the Salesforce CRM and Marketing Cloud, and ensuring they adhere to industry standards, and are testable
• Experience developing, optimizing, and supporting database servers, including but not limited to, MS SQL, MySQL
• Experience developing technical application implementation plans
• Excellent communication skills (both oral and written), including strong presentation and graphical communication skills
• Proven ability to work well with a wide range of stakeholders
• Proven ability to create, communicate, and implement technical visions
• Proven ability to find solutions to difficult and complex problems and to manage multiple projects and assignments simultaneously
• Demonstrated initiative and the ability to work effectively with minimal supervision
• Ability and inclination to keep technical skills up-to-date and relevant
• Ability to maintain the integrity and confidentiality of personal data
• Highly proficient with managing and creating user access roles within the Salesforce CRM and Marketing Cloud environments

Assets (Nonessential):

• Salesforce Certified Administrator Certification
• Understanding of AURA and APEX programming languages
• Understanding of LWC and how they are used and deployed within a Salesforce environment
• Demonstrated experience with Student Success Hub (formerly Student Advisor Link)

To be successful in this role you will be:

• Accountable
• Diligent
• Honest
• Problem solver
• Resourceful
• Team player

Closing Date: 07/10/2024, 11:59PM ET

Employee Group: USW

Appointment Type: Budget - Continuing

Schedule: Full-Time

Pay Scale Group & Hiring Zone: USW Pay Band 16 -- $99,548 with an annual step progression to a maximum of $127,305. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Information Technology (IT)

Recruiter: Khristen Sivaramalingam

Lived Experience Statement Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Diversity Statement The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission. As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact [email protected].

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