Job Number: 21448
Category: Professional
Status: Permanent
City: Montréal
State: Quebec
Type of Contract: Permanent
Country: Canada
Schedule: Full-Time
Full Time / Part Time? Full-Time
Posting date: 10-Jun-2024
Location: Montreal, Quebec
City: Montreal
Province/State: Quebec
Area of Interest: Advisory services, Call centres
As Business Advisory Services Representative you'll build a trust-based relationship with our business clients. You'll have a positive impact on clients with your ability to identify business opportunities and your customer service experience.
Your compensation: The salary starts at $25.85/ hour. We offer a program to reimburse tuition fees.
Your role:
- Support our business clients with their banking transactions and credit/banking needs and help them use our digital solutions
- Analyze and understand business client needs in order to provide advice on the best solution and/or digital products
- Offer a distinctive client experience
- Follow compliance and fraud prevention rules in effect
Our Client Contact centre is open Monday to Friday from 7:00 a.m. to 8:00 p.m. Your work schedule is variable, and you'll be informed of your schedule three weeks in advance.
Possibility of hybrid work (under certain conditions)
Your team:
You'll work with your manager and a dynamic team of 90 employees in the Commercial sector of our Customer Experience Centre. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
Learning and development:
Your onboarding will involve on-the-job training that will help you understand and experience the call centre environment and get to know your colleagues. Trainers, colleagues, and your manager will support you to help you reach your full potential.
Prerequisites:
- College diploma in a 3-year technical program (DEC) and at least 3 years of experience OR a Bachelor's degree
- Customer service experience
- Ability to identify business opportunities
- Bilingualism spoken and written (English/French) is essential because you'll regularly do business with clients across Canada
Skills:
- Experience and knowledge of call centre environments
- Eagerness to develop your skills
- Show attention to detail and honour your commitments
- Team spirit and the ability to adapt to frequent changes
Your advantages:
As soon as you are hired, we offer you several advantages so that you can flourish. In addition to a competitive remuneration that starts at $25.85/h, we offer several flexible and advantageous benefits for you and your loved ones:
- Reimbursement of your studies
- Health and wellness program with many benefits
- Assurance collective flexible
- Pension plan
- Share acquisition plan
- Employee and Family Assistance Program
- Preferential banking
- Community Involvement Program
- Telemedicine
- Virtual Sleep Enhancement Clinic
Languages:
Language: English
Reason to require this language: you will need to serve clients who speak a language other than French regularly.
Skills:
- Accountability
- Client-focused
- Communication
- Diversity & Inclusion
- Driving Results
- Emotional Intelligence
- Empathy
- Initiative
- Learning Agility
- Resiliency
- Teamwork
Your benefits:
In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic
We're putting people first:
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates!
What can you bring to our team? Come live your ambitions with us! Une carrière en tant que ConseillerAs a Senior Legal Advisor in the Legal