Posting Closes: March 31, 2025 4:30 pm MST

Employment Status: Full-time; permanent

Compensation: commensurate with education and experience

Servus Credit Union is Alberta's largest member-owned credit union, known for building strong, resilient communities by helping our members feel good about their money. One of Canada's Best Managed Companies for 20 consecutive years and ranked as one of the top banks in Canada on Forbes World's Best Banks list for two years in a row, we are a team of smart, gutsy, and driven individuals.

We are looking for a Senior Relationship Manager - Commercial Markets to join our Business Banking team in Calgary!

This position is primarily accountable for the development and administration of a large, complex full service commercial loan and deposit portfolio including the competent management of that portfolio. Emphasis will be placed on, Portfolio Management, Loan Administration and Underwriting, Coaching and Business Development, Growth and Center of Influence Management.

Working closely with the Director Commercial Services, the individual will implement a proactive approach to sales and business development by cultivating a strong working relationship with the Controllers, CFO's, CEO and owners of Alberta based corporations in the commercial mid target market segment. The individual will build centers of influence with Commercial Mortgage Brokers, Syndication Partners, Industry Experts and members of the professional community.

This position is accountable for the analysis and approval and or recommendation of complex commercial credit applications generally over $5MM, loan syndications and large deposit proposals. The individual will be directly accountable for management of a portfolio of high value, large connections within the unit. Working with the Business Solutions team, this position will be accountable to source and manage large stable and institutional deposit relationships.

Portfolio Management, Loan Administration and Underwriting

• Provide pro-active relationship management and advice to a large and complex portfolio of high value and sophisticated borrowing and non-borrowing members.
• Understand and evaluate complex financial statements of companies generating over $10MM in annual revenues and recommend tailored credit solutions based on that analysis. Lending solutions may include large operating loans, syndicated facilities and complex cash flow based lending structures and may involve collaboration with lending partners including subordinated and mezzanine debt providers.
• Work closely with business solutions to provide expert cash management solutions to commercial members with over 20 employees. Provide tailored solutions to complex business where standard products do not meet the unique needs of the business.
• Understand and evaluate complex commercial real estate opportunities with borrowing requirements general in excess of $10MM. Included are all areas of commercial real estate financing including land development and construction financing.
• Build and maintain effective relationships with counterparts at other Financial Institutions and credit unions to facilitate loan syndications and other shared lending solutions together with the Director Commercial Services.
• Understand the value of member site visits and doing business at the member's place of business.
• Connect and collaborate with internal partners as subject matter experts in large loan pricing, credit structuring and risk management.
• Develop and maintain a close working relationship with Commercial Credit Department to encourage collaboration and an appropriate balance between commercial loan growth and Risk Management.
• Develop and maintain a close working relationship with Treasury Department to encourage collaboration and an appropriate balance between risk and return.
• Assist in the structuring and negotiation of loan syndication and participation agreements with credit union and other Financial Institution partners.
• Ensure review of Commercial and Agricultural credits are completed as required by established lending guidelines.
• Ensure vigorous pursuit to collect problem Commercial and Agricultural loans.
• Understand policy and procedures to support complex applications and relationships

Business Development and Growth

• Generate organic loan growth, deposit growth, fee income, and product referrals by providing proactive advice to our Commercial Members that offers tailored solutions to meet their financial needs.
• Originate new high value loan and deposit relationships that align with Servus Credit Union's risk tolerances and profitability hurdles along with the Director Commercial Services. A focus will be on new full service relationships wherever possible.
• Develop and maintain a network of Centers of Influence including: Commercial Mortgage Brokers,
• Industry Experts, Members of the professional community, and Syndication Partners.
• Maintain a high profile and professional image in business and social communities.

Leadership and Coaching

• Provide coaching and direction to team members relating to credit underwriting, member negotiation, pricing, and evaluation of large loan requests.
• Foster a positive/supportive team relationship with Core Business Banking and Small Business Advisors.
• Mentor and coach Credit Analysts and trainees while being a role model for Commercial and Business Banking employees.

Requirements

Experience and Education:

• Minimum of five years of progressive experience in Commercial and Business lending and Business Development
• Demonstrated ability in all facets of structure, negotiation, and sales of Commercial and Business Banking products. Essential sales skills include business development and deposit/loan origination, product cross selling and referral generation, and exceptional member service.
• Demonstrated ability in all facets of Commercial Credit underwriting and Risk Management. Essential knowledge and skills include strong analytical abilities and a sound knowledge of portfolio management.
• Experience developing relationships with internal partners, members, potential members, centers of influence, and industry experts and partners.

• University degree in a business discipline or sufficient experience in lieu of education

Most importantly, we are looking for candidates with a passion for helping our members and businesses succeed. If you are a driven lender looking for long-term career growth, then we encourage you to apply!

Benefits

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

• Training & Development Opportunities
• Career Advancement Potential
• Flexible work options
• Competitive Compensation including performance-based incentive pay
• Meaningful work towards individual and corporate goals
• Opportunities to get involved and give back through an employee volunteer program

For information about these benefits and more, click here.

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we provide … with a few additional perks!

What happens next?

Only those applicants selected for an interview will be contacted. Should you require any accommodations during the hiring process, please advise us at that time.

Discover a sense of belonging amongst a team of unique, authentic individuals working together to reimagine financial fitness. We value and celebrate the richness that diverse backgrounds and experiences bring to our community. Your skills, passion, and curiosity may find a sense of belonging at Servus, so even if you don't check every box we encourage you to apply!

#indh