Aviso Wealth:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic 'oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We are looking for an Incident Release Coordinator.

Reporting to the Director, Service Delivery & Operational Governance, the Incident Release Coordinator is responsible for developing and integrating IT processes and procedures, utilizing best practices, and industry standard frameworks.

This is a new role for implementing the service management functions within the Information Technology team and ensuring that delivery of all IT infrastructure services meet or exceed service levels expectations. This role will be used by DevOps and IT Operations teams to respond to an unplanned event or service interruption and restore the service to its operational state. This role will also play a crucial role in managing DR and ensuring that delivery of all IT infrastructure services meets or exceed service levels expectations.

Who you are:

• Service – You consider both internal and external stakeholders and demonstrate intent of understanding and putting the clients' needs first. You advocate service excellence and work to deliver solutions that meet the needs. You proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner
• Execution – You are committed to achieving your goals and to succeed. This includes focusing on "getting things done", as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes
• Collaboration – You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization

What your day looks like:

• This is a new role for implementing the service management functions within the Information Technology team
• Ensuring that delivery of all IT infrastructure services meet or exceed service levels expectations
• Integrate IT Processes and procedures utilizing best practices and industry standard frameworks
• Ensure that all application Release and Incident requests are addressed in a timely and effective manner and are properly documented
• DevOps and IT Operations teams to respond to an unplanned event or service interruption and restore the service to its operational state
• Work with various IT and Non-IT teams to coordinate during Incident management
• Work with various vendors during Incident Management until resolution.
• Regularly update and work on the incident processes and framework as per company policies
• Work with management to produce regular reporting on releases, problems, and incidents
• Develop Release management process for various vendors and get necessary approvals
• Develop Problem management and Incident management processes as per the standard ITIL policies in coordination with various IT/Non IT teams
• Develop and maintain relationships with clients and vendors to understand the business needs and ensure that service delivery meets their expectations
• Overseeing the incident management process and resolving the incident
• Responding to a reported service incident, identifying the cause, and initiating the incident management process
• Prioritizing incidents according to their urgency and influence on the business
• Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures
• Collaborating with the incident management team to ensure that all protocols are diligently followed

Requirements

Your experience and skills:

• Bachelor's degree in computer science, Information Technology, or related field
• 3+ years of experience in IT application support or related field
• Experience managing and leading teams of IT professionals
• Knowledge of ITIL and service management best practices
• Strong project management and organizational skills
• Excellent communication and interpersonal skills
• Demonstrated ability to work collaboratively with cross-functional teams
• Ability to analyze a high volume of technical data and work in a fast-paced environment. Strong problem solving, analytical, and time management skills
• Ability to work in a 24*7 environment.
• Fluent communication skills in English are required and bilingual skills in French are an asset

Benefits

Why Aviso Wealth?

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Here are a few things that set us apart:

• Competitive compensation package that rewards and recognizes individual contributions
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees
• Generous vacation time, fitness benefit, parental leave top-up options
• Matching contributions to our retirement program
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Regular social events to foster teamwork

Equal Employment Opportunity

Aviso Wealth welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with over $130 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, Montreal, and Winnipeg. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you're looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $53,000 - $65,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.