Servus is growing! We are currently looking for a Registry Agent at our Grande Cache branch!

Posting Closes: January 2, 2025

Employment Status: Full Time 37.5 hours per week- Branch Hours are Tuesday to Saturday and successful candidate must be willing to work shifts within the operating hours.

Reporting to the Registry Supervisor, you play a vital role in the delivery of superior personalized service to our member owners/clients. As a Registry Agent, you are accountable for assessing member/client needs and manipulating databases in order to process over 160 products in the areas of motor vehicles, vital statistics, land titles, personal property and corporate registry on behalf of their employers and Service Alberta.

More specifically, the scope of your responsibilities will include, but are not limited to:

• Achieve or exceed assigned sales and referral goals
• Enthusiastically participate in, and assist in the creation of corporate and branch campaigns, and marketing/business development plans
• Build member/client confidence, loyalty, and trust through the delivery of superior personalized service and the referral or sale of customized financial solutions
• Address member inquiries and concerns with ease
• Remain current on product knowledge with a focus on communicating benefits to our members/clients
• Ensure necessary due diligence is taken to support the accuracy of all member/client transactions
• Adhere to all policies and procedures in order to mitigate risk of loss to Servus Credit Union and Service Alberta
• Apply Freedom of Information and Protection of Privacy (FOIP) Act and apply Personal Information Protection Act (PIPA).
• Train and support team members as required
• Actively participate in department/work unit and credit union meetings
• Contribute positively to branch morale and a cohesive work environment

Requirements

To qualify, you must have customer service experience, proven sales experience, cash-handling experience, and a high school diploma.

Although not required, the following are valuable assets:

• Previous experience working with a Financial Institution
• Business certificate, diploma, or degree is an asset

Servus encourages candidates with a strong desire to learn and improve their financial intelligence! We provide extensive training, coaching, and educational/personal development assistance, to give you all the right tools to succeed and continually improve in this role.

Most importantly, we're looking for candidates who align with our values. We live our values in how we do business. We're not afraid to be different – in fact, we embrace our differences. We have a spirit that motivates us to give our best service to members every day. It's our values that attract many people to Servus – and keep them with us. We embrace our culture and heritage, and we pride ourselves on our strong commitment to the communities we serve and our efforts to build and maintain member loyalty. If this sounds like you, then we encourage you to apply

Benefits

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

• Training & Development Opportunities
• Career Advancement Potential
• Flexible work options
• Competitive Compensation including performance-based incentive pay
• Meaningful work towards individual and corporate goals
• Opportunities to get involved and give back through an employee volunteer program

For information about these benefits and more, click here.

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we provide … with a few additional perks!

What happens next?

Only those applicants selected for an interview will be contacted. Should you require any accommodations during the hiring process, please advise us at that time.

Discover a sense of belonging amongst a team of unique, authentic individuals working together to reimagine financial fitness. We value and celebrate the richness that diverse backgrounds and experiences bring to our community. Your skills, passion, and curiosity may find a sense of belonging at Servus, so even if you don't check every box we encourage you to apply!