Why Trail?

At Trail, we give you the support, tools, training, and a mentor to succeed. By becoming a member of the Trail family, you will be joining a diverse network of high performing, talented individuals who are continuously learning and growing everyday. Looking for a career and not just a job? Apply today!

The Perks

Trail Appliances values their employees and provides a comprehensive and competitive total rewards package including:

• Health & dental benefits
• Personal care days
• Statutory holidays off
• Employee & family assistance program
• Staff incentives and rewards
• Employee discounts

The Role

We are seeking a detail-oriented and organized Reverse Inventory Coordinator to join our Inventory Team. In this role, you will be responsible for managing the sorting, documentation, and movement of damaged products within our Inventory Calgary Damage Area (ICDA). You will ensure accurate assessment, cleaning, and transfer of these products to the clearance center, while maintaining effective communication with service teams, manufacturers, and logistics partners.

The ideal candidate has strong organizational skills, attention to detail, and the ability to work collaboratively in a fast-paced environment. This position requires a hands-on approach, including physically managing inventory and ensuring smooth workflow within the damage area.

What you will be doing

1. Product Documentation & Processing

Sort and document damaged products arriving at the ICDA.

Facilitate product assessment, cleaning, and transfer to clearance.

Coordinate with the shop for any required servicing.

2. Paperwork & System Updates

• Complete and process paperwork for product movements.
• Maintain and update the SWEET system for accurate tracking.
• Handle requests from Service Support and update product status.

3. Return Authorization (RA) Handling

• Process RAs for damaged products, contacting manufacturers as needed.
• Communicate issued RAs to Inventory Manager for billing.
• Coordinate product shipments with Reverse Logistics.

4. Area Organization & Inventory Control

• Maintain organization within the damage area and oversee ICDA inventory.
• Ensure proper handling of products and process all RAs from manufacturers.

5. Issue Resolution & Escalation

• Monitor approval and shipping delays, addressing any issues promptly.
• Alert management to escalated problems, especially long-standing product delays.

6. Communication & System Maintenance

• Keep the SWEET system updated and handle Service Support requests.
• Ensure timely communication with manufacturers regarding product issues.

To be successful in this role you must have

• Strong organizational skills and the ability to prioritize tasks effectively.
• Excellent team collaboration and communication skills.
• Ability to work efficiently in a fast-paced environment.
• Experience with inventory management and product handling.
• Comfortable with physically demanding tasks (lifting, stacking, moving products).
• Proficiency in using non-powered lifting devices (dolly, etc.).
• Attention to detail and accuracy in documentation and system updates.
• Dependable and punctual with adherence to company policies.
• Problem-solving skills with the ability to adapt to unforeseen issues.

Our story began in 1974, when the Broderick family rented out appliances at their bottle depot on Macleod Trail in Calgary. From those humble beginnings, Trail Appliances has grown to become one of the leading independent appliance retailers in Western Canada. We continue to stand by our guiding principles of unparalleled customer service, competitive pricing, and expert advice.

Having built our reputation on strong family values and creating a collaborative work culture that values respect, integrity, diversity, passion, and laughter, we're proud to be family-owned and operated today. This and our extensive benefits, safety program and community involvement are what sets us apart from our competitors. We are proud to be recognized as an industry leader today!