New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

POSITION SUMMARY:

Responsible for administration of NFI and MCI warranty recovery program and work to reduce warranty costs by improving supplier and product quality.

WHAT YOU WILL DO:

• Process NFI and MCI supplier recovery claims from OSVC and pursue supplier recovery for warranty failures.
• Manage warranty work queue in OSVC.
• Coordinate recovery with suppliers and hold suppliers accountable.
• Analysis of supplier claims and evaluations.
• Coordinate with Supply Chain, Procurement, and the Supplier Quality on supplier warranty contracts to increase recovery of warranty claims.
• Work with suppliers to improve component quality.
• Communicate and negotiate with suppliers via e-mail, phone, and meetings.
• Create reports for Leadership group on failed components and pertaining costs.
• Support the Warranty Failure Trend reporting.
• Work with Finance on closing and processing of all warranty credits.
• Update warranty claims to reflect part location, recoverable costs, evaluations, additional information required for claim comprehension.
• Handle inquiries from properties and suppliers regarding freight issues.
• Coordinate with Regional Product Support Managers (RPSM's) and Field Techs on scrapping or returning of failed parts, failure details, and customer maintenance records.
• Coordinate with the stock keepers in the parts warehouses on inventory control, shipping/receiving and upkeep of warranty parts.
• Process Master Sheets.
• Other duties as assigned.
• Provide reporting of failures to applicable departments such as Technical Services, CEBS, Engineering, Supply Chain, and Procurement.

WHAT YOU NEED TO BE SUCCESSFUL:

• Highschool, minimum grade 12
• Drive to acquire maximum supplier recovery.
• 2 or more years' experience in Claims Recovery Administration
• MS Office, Oracle knowledge and keyboarding.
• Negotiation, communication, and organizational skills.
• Computer and general office equipment knowledge
• Experience with motor vehicle parts and/or automotive experience

WHY JOIN OUR TEAM:

• Motor Coach Industries is Reliability Driven - we value safety, high quality products and employee engagement in everything we do
• Competitive wages
• A continuous learning environment

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.