Are you eager to dive into the dynamic field of AI? At Calabrio Inc, we're opening doors for someone passionate about conversational AI to gain real industry experience. This role is perfect for those looking to make their mark in this emerging space. As a Conversational AI Consultant, you'll be at the forefront of creating and managing intelligent bot solutions for our enterprise clients.

We believe in hiring for attitude, skills, and potential. We offer autonomy and flexibility for you to be excellent at delivering value and hitting goals. If you're an entrepreneurial and results oriented person, who doesn't shy away from a challenge, you're going to enjoy working alongside us.

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers; we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.

* Candidate must be located in Greater Toronto Area

What you'll be doing

The Conversational AI Consultant role is an exciting blend of three key areas: Conversational Data Analyst, Bot Practitioner and Data Configuration Consultant. You'll be managing bots, enhancing customer experiences, and leveraging analytics to propel our solutions forward.

Conversational Data Analyst

• Analyze performance data to identify improvement opportunities.
• Use our standardized reports to effectively present and communicate insights and forecast recommendations.
• Adept at using analytical tools for data-driven decision-making.

Bot Practitioner

• Design, build, train, and test on a variety of VA platforms.
• Develop, deliver and optimize smart conversational experiences with a data driven mindset.
• Troubleshoot and collaborate to resolve issues.
• Create and implement automated test cases to validate your solution.
• Excellent communication and presentation skills for client interactions.

Data Configuration Specialist

• Set up, validate and manage client data within our analytics product.
• Establish and configure key performance indicators and alert thresholds.
• Ensure data accuracy and relevance for client needs.

Key Responsibilities

• Design and deploy engaging conversational flows.
• Analyze client conversation logs for actionable insights.
• Create and execute robust test plans.
• Identify and resolve issues during testing and client acceptance.
• Implement best practices in conversational AI design.
• Generate insightful reports from analytics tools.
• Deliver insightful business reports based on analytics tools.
• Find insights and create performance reports using our analytics tools.
• Develop product expertise in Calabrio Inc. offerings.
• Master third-party bot platforms for client-specific solutions.
• Apply Calabrio Inc. best practices in client projects.
• Become a subject matter expert in conversational AI technologies.
• Continuously learn and adapt to evolving AI trends.
• Guide clients with informed product knowledge.

Requirements

• University degree (any discipline, STEM preferred).
• Analytical thinker with excellent problem-solving skills.
• Strong storytelling and presentation skills.
• Proficient in Excel/Google Sheets and Powerpoint/Google Sheets.
• Passionate about delivering outstanding results.
• High attention to detail.
• Good communication and team collaboration skills.

Nice to Have

• Experience with chat or voice bot solutions.
• Familiarity with platforms like Google DialogFlow, Microsoft PVA, Amazon Lex, IBM Watson, Kore XO, Salesforce Einstein.
• Familiarity with programming and query languages such as Python and SQL.
• Experience with the software development life cycle (SDLC).
• Working knowledge of French.

Why Calabrio?

Join us for a chance to grow, learn, and be part of a team dedicated to excellence in a rapidly evolving AI landscape. At Calabrio Inc, we value attitude, skills, and potential. We offer a culture of autonomy and flexibility, encouraging innovation and personal growth. If you're ready to take on the exciting world of conversational AI, we're ready to welcome you!

Benefits

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent

What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you'll feel motivated and truly excited to come to work!

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We've been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, a 2022 certified Great Place to Work UK, named one of BC's Top Employers for 2023, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.

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