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Operations
Balance key goals – high quality, speed of service and cost control through effective management of the operating system.
Responsible for weekly P&L statement of cost of goods, labour costs and direct expenses.
Maintains A&W standards and conducts Performance reports regularly; recognizes areas for improvement and acts where improvement is needed.
Schedules staff, including self, to operational positions and shift roles.
Makes sure all equipment and facilities are in good condition, and plans for maintenance and repairs.
Working knowledge of climate goals, ensuring they are practiced daily.
Human Resources
Recruits and hires hourly staff (Makes hiring decisions for supervisory and assistant manager positions in conjunction with the Area Manager and HR).
Trains, develops, confronts poor performance and terminates staff.
Leads meetings.
Ensures staff safety and a healthy, motivating work environment applying Daily Climate.
Documents critical incidents and reports them to key individuals.
Ensures monthly Health and Safety meetings walk through are completed and takes corrective action.
Has knowledge of HR policies and makes sure they are enforced.
Financial
Completes daily, weekly, and period accounting administration.
Manages inventory control, ordering, cost control and weekly inventory counts.
Applies cash and food cost management principles.
Ensures restaurant profitability by managing costs to set thresholds and goals for profitability.
Customers
Ensures that cleanliness standards and safe food handling practices are met.
Ensures high level of service to guests through efficient preparation, stocking, and staff positioning, including self.
Responsible for all local store marketing.
Manages accidents or complaints, implementing service recovery program.
Ensures teams appearance is to standard.
Requirements
QUALIFICATIONS
Strong interpersonal skills and proven leadership with supervisory experience
Expertise in all restaurant positions
Knowledge of restaurant Operating Systems
Complete knowledge of Operating Standards
High interest in developing others
Ability to do accounting and manage administrative aspects of the operation
PREFERED SKILLS
Acceptable oral and written business communication skills
Competency in Windows 10 and Microsoft Office applications, including Word, Excel, and Outlook
Ability to give presentations
Ability to build and maintain positive relationships with colleagues and suppliers
Benefits
Benefits which include an extensive single or family Medical/Dental Benefit comprised of Pharmaceuticals, Hospital Care, Paramedical, Medical Equipment, Travel, VisionCare, Basic and Optional Life, AD&D, along with an optional Group RRSP.
