Department:

Claims

Location:

Toronto

Reports To:

VP, Casualty Claims

Company Overview:

Liberty Mutual Canada is the Canadian operation of Liberty Mutual Insurance Company. We offer a broad suite of commercial insurance products and solutions to mid-size and large Canadian companies with Canadian, North American and/or multinational risks. Liberty Mutual Canada has over 250 employees and services its clients coast-to-coast from our regional offices in Vancouver, Calgary, Edmonton, Toronto, Montreal and Halifax.

At Liberty Mutual Canada, diversity is about all of us. Our promise to you is a culture that is collaborative, rewarding and empowering. We are committed to attracting and retaining employees across all dimensions of diversity and believe that recognizing, appreciating, and applying the unique insights, perspectives and backgrounds of each person cultivates an atmosphere of trust and respect. Diversity, Equity & Inclusion (DEI) is how we do business, and we'll continue to invest in it to create a stronger global organization.

If you are unsure whether or not your experience matches every requirement below, we encourage you to apply anyway. We are looking for varied and diverse perspectives and experiences that we can add to our team!

Our core values guide all of our decision-making and come to life through our benefits and employee programs. We offer:

- A premier flexible work environment (a combination of on-site & remote work) supporting our employees in their pursuit of a healthy work-life balance

- Competitive health & dental benefits plan

- Market-leading pension plan

- Competitive time off policy

- External education & tuition reimbursement programs

- Employee & Family Assistance Programs

- An opportunity to get involved and become a member of one of our national employee committees – social responsibility, employee engagement, diversity, equity & inclusion

The Opportunity:

Liberty mutual Canada invites you to join our market-leading culture and bring your expertise and enthusiasm to a challenging and fulfilling role as Assistant Vice President, Technical Claims.

With minimal supervision, you will handle a wide variety of complex claims including Casualty, Financial and Professional Services claims, steering them from inception to resolution with expertise and autonomy. You will also assist with other claims as required to support local needs.

This role offers the opportunity to provide mentorship and coaching to junior staff, imparting wisdom and experience on coverage, liability analysis, damages and strategic planning.

Recognized as a technical expert, you will offer invaluable support and insights to enhance our underwriting efforts, as required, by notably attending client and broker meetings, contributing to branch activities and fostering strong relationships with key stakeholders.

This role will empower you to make a significant impact on our claim resolution process and shape the future of claims in a collaborative environment where your skills in coaching and training will nurture the next generation of claims handlers.

Duties and Responsibilities:

• Champion and model our Liberty values and Guidelines for Inclusion to drive market leading culture and ensure positive employee engagement.
• Establish and build your network of senior individuals within our organization, and with our customers and brokers.
• Investigate and analyze coverage, liability and damages, including drafting of coverage position letters.
• Review reports from all external sources to evaluate the loss to determine coverage and claim disposition.
• Within prescribed settlement authority, establish appropriate reserves for both indemnity and expenses and review on a regular basis to ensure adequacy. Make recommendations for reserves at appropriate level for claims outside of authority level.
• Manage the litigation process through the retention and direction of counsel. Adhere to the litigation guidelines to include budget and bill review and payments.
• Pro-actively manage the case resolution process. Actively participate in market meetings, mediations, settlement conferences, pre-trials and arbitrations as well as negotiation discussions within limit of settlement authority.
• Identify and communicate specific claim trends and account and/or policy issues to management, underwriting and risk services. Prepare comprehensive reports as required.
• Provide claims marketing services by meeting with brokers, risk managers and reinsurers.
• Provide support to the claims team, underwriters and brokers by providing claims advice, as needed, including attendance at claim review meetings.
• Liaison with our domestic broker force and underwriting team to ensure management and maintenance of customer expectations and service needs on existing and prospective Liberty Mutual Canada business.
• Participate in both internal and external industry events including attending and giving presentations.
• Participate in claims audits, claim reviews and other local and GRS Claims Initiatives, as required.
• Coach and mentor more junior claims handlers, including coverage issues, liability and damage analysis.
• Able and willing to travel throughout Canada and/or the United States, or other areas, as required.
• Maintain dual diary reviews of specific claim files providing feedback and guidance; providing training where appropriate.
• Perform related duties as requested.

Skills & Qualifications:

• Bachelors' and/or advanced degree/diploma (experience may substitute for education)
• CIP/FCIP an asset
• 10+ years of related claims experience - complex claims across Canada and the U.S. involving CGL, Construction Liability, Auto, EIL, E&O/Prof. Liab, D&O, EPL
• Highly advanced knowledge of claims handling concepts, practices and techniques, to include but not limited to coverage, and product line knowledge
• Advanced experience handling umbrella and excess insurance claims
• Advanced knowledge of law and insurance regulations in various jurisdictions
• Demonstrated superior verbal and written communications skills
• High level of advanced analytical, decision making and negotiation skills
• Written and verbal knowledge of French is a strong asset

Liberty Mutual Canada is committed to fostering an inclusive, accessible environment where all employees feel valued and supported. We are committed to building a workforce that is representative of the communities we operate in and serve. If you require an accommodation for the recruitment/interview process due to a disability (which may be invisible or visible, temporary or permanent), please let us know and we will work with you to meet your needs.