Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

Join our team as a Water Sales & Support Consultant, where you'll play a key role in delivering exceptional customer service and expert advice that aligns with Trail Appliances' commitment to quality and care. You'll support customers by handling inquiries, testing water quality in homes, recommending tailored solutions, and coordinating appointments. This role combines customer service, sales support, and product knowledge to create positive experiences that reflect our core values of respect, integrity, and passion.

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide:

• Health & dental benefits
• Personal care days
• Statutory holidays off
• Employee & family assistance program
• Staff incentives and rewards
• Employee discounts

What you'll be doing:

• Provide customer service by handling inquiries, coordinating appointments, visiting homes for water testing, and recommending appropriate equipment.
• Accurately process orders, payments, and documentation while following up to ensure customer satisfaction.
• Resolve customer issues and support sales events, including home shows and special promotions.
• Assist sales teams by providing product expertise, conducting training, and maintaining water display areas.
• Continuously expand product knowledge through training, self-directed learning, and sharing insights with team members.

What you need to be successful:

• Experience in sales, customer service, or a related field, preferably in a retail environment.
• Strong communication, organizational, and problem-solving skills.
• Customer-focused mindset with the ability to work independently and collaboratively.
• Basic computer proficiency and willingness to learn new systems.
• Valid driver's licence with the ability to visit customer homes and perform water tests.

We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.