Specialist, Community Engagement

Full-Time, Permanent

Toronto, ON

Reports to: Director Community Engagement & Inclusion

Direct Reports: No

Join us in our mission to change what it is to be blind in Canada.

Founded in 1918, CNIB is one of Canada's oldest charities. We believe our new strategic plan, The Way Forward, will once again revolutionize the way we serve and support our community from coast to coast. Working with us means that you'll be part of an ambitious, diverse team that's committed to changing what it is to be blind today.

We're looking for a mission-driven Specialist, Community Engagement who is passionate about creating more accessible, inclusive, and equitable communities across Canada where people with low vision have unlimited opportunities and can experience life free from barriers and discrimination.

Your Impact at CNIB

• Work closely with the department and regional program teams to develop and implement strategies for program improvement and growth for National Engagements.
• Monitor industry trends and best practices to ensure the program content remains relevant, inclusive, accessible and innovative to all individuals living with sight loss. Assist in the design and delivery of National CNIB Engagements, programs resources, and materials to support participants' learning experience.

• Contribute to create marketing strategies and promotional materials to attract, engage, and retain CNIB participants and stakeholders based on program content and industry trends.
• Create and implement communication plans to keep participants informed about program updates, events, and opportunities.
• Gather feedback from participants and analyze data to identify areas for improvement and identify opportunities for collaboration and partnership expansion to enhance programs' impact.
• Organize regular meetings, workshops, and networking opportunities to facilitate participant interaction, collaboration and program content.
• The Specialist, Community Engagement manage relationships with stakeholders and volunteer committees and collaborate to align program goals and initiatives with their interests and needs ensuring a partnership that benefits all.
• Maintain accurate records of participant and stakeholder interactions, feedback, and survey results.
• Working with the Service Quality team, utilize data to track program metrics, evaluate performance, and generate actionable insights and participant feedback.
• Prepare regular reports and presentations for internal stakeholders, highlighting key findings and recommendations for future opportunities.
• Flexibility and adaptability are essential, as the role may involve working on multiple projects simultaneously in a fast-paced environment.
• This position may require occasional travel and work outside of regular business hours.

Requirements

Who you areEducation and Certifications

• Bachelor's degree in business administration, marketing, communications, or a related field or commensurate experience.

Experience and Qualifications

• Proven experience in participant or stakeholder engagement, preferably in a community development, non-profit, or educational setting.
• Strong interpersonal skills with the ability to build rapport and communicate effectively with diverse audiences.
• Excellent organizational and project management abilities, with a keen attention to detail.
• Creative thinker with the ability to develop innovative strategies for participant and stakeholder development.
• Knowledge of relevant industry trends, best practices, and regulations.
• Personal or professional experience relating to blindness and sight loss is considered an asset.
• Personal or professional experience working with assistive technology and/or accessible environments is considered an asset.

Benefits

Perks

We offer industry leading comprehensive and competitive Total Rewards packages and a wide range of perks, including:

• Flexible and hybrid working arrangements and schedules.
• Opportunities for professional development and growth, including internal inclusion, diversity equity and accessibility (IDEA) initiatives.
• Competitive paid time off inclusive of annual vacation entitlement, additional paid holidays, wellness days, and personal days.
• Group insurance benefits include dental, health and vision care.
• Employer-sponsored pension plan.
• Years of service awards and year-round rewards as part of our employee recognition program.
• Enticing internal employee referral program.

Be Part of Our Mission

If this sounds like the role for you, please visit our website to submit an application.

Closing date: July 3, 2024.

Please note that while we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant.

Working Together for Change

Our diversity is our strength – we take pride in our inclusive workplace. We are committed to recruiting and selecting candidates through fair, transparent, and accessible practices. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or Deafblind, and those who identify as women and/or 2SLGBTQ+.

CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.

Learn more about our mission here.