Dispatch Office Clerk

Access Language Services (ALS) is seeking to hire a dedicated and detail-oriented Office/Dispatch Clerk to join our team full-time on-site. This role involves handling administrative tasks, coordinating dispatch operations, managing schedules, and ensuring efficient communication between clients and customers. The ideal candidate will have strong organizational skills, the ability to multitask in a fast-paced environment, and excellent customer service abilities. If you're looking for a dynamic role, we encourage you to apply!

The duties and responsibilities of this position, as amended by the Company, from time to time, include:

• Deliver a high-quality customer service experience.
• Zoom system administrator, make appointments in Zoom and other virtual platforms, act as a Zoom host to allow entry of meeting attendees.
• Perform system administration tasks on online interpreter booking system (maintain users, customer records, locations on a regular basis, run verification reports on a regular basis).
• Create and maintain Excel spreadsheets used for quality control; program and maintain Excel macros where required.
• Manage interpreter assignments in the online booking system.
• Respond to customer telephone inquiries and emails.
• Maintain spreadsheets for payment processing, invoicing, accounts verification and maintain relevant work procedures.
• May be required to carry phone and respond to phone calls and/or provide interpretation (if bilingual) during or after normal business hours.
• Assist in keeping a tidy and organized workplace.
• Comply with confidentiality policies.
• Providing training as needed to other interpreters or staff.
• Perform other related tasks and duties as may be requested of you from time to time.

Qualifications:

• Excellent communication skills both written and oral, in both English and another language.
• 1-3 years of relevant experience in a customer focused position.
• Completion of a secondary, post-secondary program or related experience.
• Professional and interpersonal skills are essential when communicating with and interpreting to customers and clients (if bilingual).
• Must be able to quickly navigate, understand, and process multiple tabs and functions within a software application.
• Strong multitasking skills and the ability to visualize system workflows are essential for effectiveness in this role.
• Ability to prioritize and manage several tasks efficiently.
• Experience working with different operating systems such as Windows or QB.
• Accept constructive criticism and customer feedback regarding their experience.
• Comfortable working in and assisting others through company online booking software and Zoom.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
• Strong computer skills in MS Word, MS Outlook, and especially MS Excel.
• Must be able to work well in a fast-paced team and multi-tasking environment.
• Must be able to legally work in Canada.

*Please note only those who qualify will be contacted for an interview.

We look forward to hearing from you!