Recreation Customer Service Representative 

Recreation Customer Service Representative
(Part-Time Position)

About Torbay

The beautiful Town of Torbay is a vibrant community with over 7,899 residents on the Avalon Peninsula of Newfoundland and Labrador. Torbay is home to over 150 businesses, three schools, and numerous community groups. Situated right on the Atlantic Ocean, Torbay offers breathtaking views in a scenic, rural setting. Conveniently bordering the capital City of St. John's, all urban amenities, including major retail centers and an international airport, are within a few minutes' drive.

The Position

The Town is currently searching for motivated, well organized, and energetic individual to join our team at the Torbay Common as a Part-Time Recreation Customer Service Representative. Reporting to the Director of Recreation & Community Services, this is a front-line customer service position at the Torbay Common community centre. The successful incumbent must possess strong organizational skills, have the ability to maintain a pleasant manner and be highly motivated to excel in a team environment.

The successful incumbent must be available to work weekdays, evenings and weekends in accordance with the operational requirements of the facility.

*** This is a part-time position offering 10-20 hours per week ***

Major Duties & Responsibilities

• Provide exceptional customer service by answering public inquiries on recreation and town programs and services offered.
• Process registration requests and facility bookings; whether in-person, by phone or email using assigned software.
• Receive payments for facility bookings, registration and point-of -sale services using cash, debit and credit.
• Prepare/reconcile daily cash reports and bank deposits as required by town accounting practices.
• Maintain a clean and organized customer service desk.
• Assist with facility and event booking requirements as required.

Qualifications & Experience

A diploma or accreditation from a recognized office administration or clerical program of studies, and knowledge and experience in office administration and reception is ideal. Previous experience operating within a municipal recreational facility would be considered an asset but is not a requirement of the position.

• Provide exceptional customer service by answering public inquiries on recreation and/or other town programs and services offered.
• Process registration requests and facility bookings; whether in-person, by phone or email using assigned software.
• Receive payments for facility bookings, registration and point-of-sale services using cash, debit and credit.
• Experience working with a variety of computer-based programs.
• 2 years of relevant experience in a customer service environment, accepting, processing and reconciling cash, debit and credit transactions.
• Skill in accuracy and attention to detail.
• Demonstrated organizational skills.
• Ability to communicate effectively with members of the public in a responsible and professional manner.
• Experience working with children, youth, and adults of all ages would be an asset.
• Ability to establish and maintain cooperative and productive working relationships.
• Ability to contribute as a team player with personal commitment to the municipality's mission, values and guiding principles and safety.

Application Process

Applications complete with a cover letter and resume referencing Part-Time Recreation Customer Service Representative Position in the subject line can be emailed in confidence to [email protected] no later than 4:00PM on Friday March 21st, 2025.

If you are searching for a dynamic position and are looking to join a high-functioning team, we want to hear from you!

At the Town of Torbay, we are dedicated to fostering a diverse, inclusive, and equitable workplace. We value and respect the unique perspectives, backgrounds, and talents of all individuals. Our commitment to employment equity is integral to our hiring practices, ensuring fairness and equal opportunities for all qualified candidates regardless of race, ethnicity, gender, sexual orientation, disability, religion, or any other characteristic protected by law. We strive to create an environment where every employee feels valued, respected, and empowered to contribute to our community's success.

The Town of Torbay wishes to thank all interested applicants. Only those selected for an interview will be contacted.