Regional User Support Analyst

DEPARTMENT OF SOCIAL DEVELOPMENT

REGIONAL USER SUPPORT ANALYST

(PAY BAND 3)

OPEN - INVENTORY

Central Office - Multiple Locations

Do you like to help others? Are you interested in how technology systems work? Do you like to solve problems?

The Department of Social Development is seeking individuals to join the Business System Support unit as Regional User Support Analysts reporting to Central office in multiple regions.

The ideal candidate will serve as the primary point of contact to support users of mission critical business systems. Demonstrating a customer-focused mindset and a commitment to providing excellent service, the ideal candidate will use strong analytical and problem-solving abilities to determine solutions and resolve issues while ensuring a positive user experience through effective communication and timely service delivery. The incumbent must be comfortable in providing interactive and engaging support, co-designing and delivering training, either in-person or online. The ideal candidate must demonstrate the ability to work in a fast-paced technological environment with a focus on continuous improvement. A high degree of confidentiality, working within privacy and security standards, is required.

ESSENTIAL QUALIFICATIONS:
Bachelor's degree and a minimum of two (2) years related work experience OR a postsecondary diploma and a minimum three (3) years related work experience.
An equivalent combination of education, training and experience may be considered.

Written and spoken competence in English and French is required. Please state your language capability.

Applicants must clearly demonstrate the essential qualifications to be given further consideration.

Asset Qualifications:
Preference may be given to candidates that demonstrate experience in one or more of the following areas:

Experience in client relations/client service delivery.

Experience in end-user business system support.

Experience in coaching, guiding and/or training people on processes or systems.

Experience in case/care management systems.

Subject to the response to this competition, preference may be given to candidates who demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

BEHAVIOURAL COMPETENCIES:
The successful candidate will possess the following behavioural competencies:

Client Service Orientation;

Effective Interactive Communication;

Analytical Thinking/Judgement;

Teamwork and Cooperation; and

Results Orientation

TECHNICAL COMPETENCIES:
The successful candidate will possess the following technical competencies:

Ability to Use Office Technology, Software and Applications

Planning and Organizing Skills.

Knowledge of Training/Instructional Techniques

OPERATIONAL REQUIREMENT: Travel throughout the province will be required and candidates will need a valid driver's licence.

Résumés should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

This competition may be used to fill future vacancies at the same level. We are an Equal Opportunity Employer, and we promote a scent-reduced environment.

Salary: $51,662 - $72,176 per annum

We encourage applicants to apply on-line or by mail at the following address by March 7, 2025, indicating competition number R76-2024-25-79.

This competition may be used to fill future vacancies at the same level.

Social Development

Human Resource Services

4th floor, 551 King Street

Fredericton, NB E3B 1E7

Telephone: (506) 462-5096

E-mail: [email protected]

We thank all those who apply however only those selected for further consideration will be contacted.

As per the Civil Service Act, candidates registered with the Equal Employment Opportunity Program who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We promote a scent-reduced environment.

We are an Equal Opportunity Employer.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!