Service Manager

Colbourne Chrysler is seeking a qualified professional to fill the role of Service Manager. As part of the Colbourne Automotive Group, our vision is simple: to be unwavering in our commitment to customer satisfaction, to treat every customer like they're family and to offer fair, competitive pricing.

Job Description:

• Reporting to the General Manager of Colbourne Auto, the Service Manager will:
• Guide and direct the activities of servicing/repair staff to ensure optimal productivity and efficiency
• Oversee the recruiting, orienting, and training of automotive service technicians to ensure quality control and customer satisfaction
• Oversight responsibility for department financials, customer service and employee satisfaction
• Effective process and workflow management tracking as per manufacturer policy and procedure
• Effectively interact with clients to identify their requirements and facilitate processes to meet customers' needs
• Assist Service Advisors at the service counter during busy times as required
• Provide accurate information for the warranty claim process
• Review time and attendance process to reduce idle time and ensure data accuracy
• Communicate with all teams in a timely manner and assist on any sales, service and parts needs
• Conduct team meetings on a regular basis
• Oversee the Customer Satisfaction Index process and respond to customer concerns as required
• Ensure compliance with health/safety regulations and oversee the safety committee
• Build and maintain positive work relationships with customers, staff and key stakeholders/partners
• Present reports to the General Manager and Fixed Operations Manager as required

Requirements and Skills

• Bachelor's degree in business administration, automotive service management, or a related discipline
• Supervisory responsibility experience
• Demonstrated leadership ability
• Strong collaboration, teamwork and communication skills
• Customer service experience
• Computer skills
• Conflict resolution experience and problem-solving skills
• Ability to multi-task
• Completion of Chrysler service manager training certification
• Safety certification or willingness to complete

Interested applicants should submit their resume and cover letter no later than Monday, January 15th to Brad Jacobs at [email protected].