Manager, Claims Services 2

PERMANENT EMPLOYMENT OPPORTUNITY

Manager, Claims Services 2

Halifax, Nova Scotia

About the Workers' Compensation Board of Nova Scotia

WCB is the province's provider of workplace injury insurance. We inform and inspire Nova Scotians in the prevention of workplace injury. But if it occurs, we support those whose lives it touches by championing a timely return to safe and healthy work. We also provide caring, compassionate support in the wake of workplace tragedy. Our employees describe the culture as Collaborative, Evolving, Service-Minded and Team-Focused.

As we focus on service improvement and better outcomes for the workforce of tomorrow. Leveraging significant investments in people, processes, and technology over the past several years, we are committed to working differently in the future to drive greater service experience, innovation, opportunity, and outcomes for Nova Scotians.

About the Role

Reporting to the Director, Central Services, the Manager of Claims Services 2 supports the delivery of the vision, mission, goals, and strategic objectives of the organization.

The Manager is accountable for the achievement of service and performance goals, leading efficient and effective operations, advancing the development of policy and practices aligned with strategic direction, and leading and inspiring their team to deliver exceptional service.

The Manager leads two or more teams in the following key business areas: BASIC claims and segmentation; occupational disease claim management; hearing loss claim management, and/or rate setting for all claims.

The Manager is also responsible for budget forecasting and management, and all aspects of human resource management including the selection, training, coaching, development, performance monitoring and management of the team.

Expected outputs of the role include:

• Leads best practices and fosters a team of agile, focused, and collaborative professionals who support the achievement of the WCBNS's vision, mission, goals and strategic objectives.
• Develops, implements and maintains an active human resource departmental plan aligning with the corporate human resource strategic plan. Hire, manage, develop and oversee employees; including performance management.
• Identifies, develops, and maintains appropriate internal and external strategic relationships to improve policies, practices, operations, and service outcomes.
• Manages resources, administrative costs, and financial costs to ensure ongoing efficiencies.
• Supports and facilitates the ongoing development of employee satisfaction and engagement initiatives.
• Establishes and implements performance standards and measures for team members aligned with organizational and divisional direction.
• Liaises with other Managers and teams to identify and implement best practices, innovation opportunities, explore new ideas and share learning.

About You

As a successful Manager, you will possess a university degree in health, sciences, social sciences, business, public or health administration and a minimum of five (5) years' experience in a senior decision-making capacity; three (3) of which involved intensive experience in leadership/management capacity. In addition, you have experience in building inter and cross departmental partnerships, negotiation, project management, strategic leadership, and leading teams are essential for this position. Completion of sector recognized professional programs in strategic leadership/management is an asset.

Application Details

Please email your resume and cover letter to [email protected] by 4pm on December 24, 2024. In the subject line of your email, please quote competition number: JV 183-24 EXT Manager, Claims Services 2.

The Offer
We offer a competitive compensation package ranging from $90,359 - $112,951. Any offer of employment will be conditional upon the completion of all applicable background checks, confirmation of credentials, and a valid Driver's Abstract, the results of which must be satisfactory to the WCB.

Perks of Joining Our Team

• Flexibility/Hybrid work model
• Comprehensive Benefits Plan-
  • Health and Dental Insurance
  • Health Spending Account
  • Life Insurance
  • Long-Term Disability (LTD) Insurance
• Ongoing professional development opportunities
• Employee Referral Program
• A passionate team and a supportive work environment

We thank all candidates for their interest. Selected candidates will be contacted to participate in interviews.

The WCB Nova Scotia is an equal opportunity employer, committed to an inclusive workplace culture and an accessible work environment where diversity thrives. We are committed to an inclusive recruitment process and workplace that is accessible and accommodating to individuals with disabilities and other protected characteristics to support their full participation in the recruitment process and workplace.

To request accommodation, please contact the Human Resource team by email at [email protected]. All information received will be kept confidential.

To learn more about WCB Nova Scotia, visit www.wcb.ns.ca or connect with us on LinkedIn.