Shift Manager

Join Our Team as a Shift Manager

Are you driven, resourceful, and eager to lead in a dynamic operational environment? We are seeking individuals with the skill, energy, attitude, and curiosity to ensure seamless and cost- effective operations. Through strategic planning and effective management of resources, you will play a critical role in maintaining our position as a leading container terminal operation on the East Coast of Canada.

What We Offer

• Competitive Salary: Rewarding performance with annual incentives.
• Comprehensive Benefits: Medical coverage for you and your family.
• Pension Plan: Contributive pension benefits for long-term financial security.
• Growth Opportunities: Access to training and development programs to enhance your skills and career trajectory.

Why Join Us?

This is more than a job-it's a chance to be part of an industry leader, driving operations at the forefront of container logistics. You'll face exciting challenges and have the opportunity to lead within a fast-paced, 24/7 operational environment, where your contributions will directly impact efficiency, safety, and customer satisfaction.

Who We're Looking For

We value candidates who:

• Possess strong leadership and decision-making skills to manage operations effectively.
• Exhibit initiative and adaptability, thriving in a dynamic, fast-paced setting.
• Are committed to teamwork and collaboration, fostering a positive workplace culture.
• Demonstrate a proactive approach to problem-solving and continuous improvement.
• Have a passion for learning and development, staying curious and innovative in their role.

CORE RESPONSIBILITIES

Operational Oversight:

• Coordination:
  • Oversee real-time coordination of vessel docking, loading/unloading, and RoRo operations.
  • Monitor truck and rail logistics to prevent bottlenecks and delays.
• Resource Management:
  • Efficiently allocate labour and equipment to optimize throughput and minimize costs.
  • Track operational metrics, including turn times, productivity rates, and safety performance.

LABOUR RELATIONS AND MANAGEMENT:

• Union Collaboration:
  • Maintain a thorough understanding of CBAs with Locals 269 and 1325.
  • Resolve labour disputes diplomatically and within the parameters of agreements.
• Leadership:
  • Provide supervision and mentorship to unionized leadership (e.g., Walking Boss, Foreman).
• Team Leadership:
  • Ability to inspire and maintain morale across diverse teams.
  • Fair but firm approach to discipline and performance management.

SAFETY AND SECURITY:

• Incident Handling:
  • Lead investigations promptly after incidents, identifying root causes and mitigating risks.
  • Maintain compliance with safety regulations and security protocols (e.g., ISPS Code).
• Proactive Measures:
  • Conduct regular safety audits and drills.
  • Collaborate with teams to implement preventative safety measures.

CUSTOMER SERVICE:

• Act as a point of contact for clients (shipping lines, trucking companies, rail operators).
• Anticipate customer needs and proactively resolve issues to maintain satisfaction.

QUALIFICATIONS

• Grade 12 high school diploma; along with two years post-secondary education in administration, operations and/or safety.
• At least 5 years' experience working in a marine terminal/industrial environment in the areas of administration, operations/and or safety. Experience in compliance, prevention, loss control and/or risk management techniques, along with their related reporting procedures are also required.

Technical Knowledge:

• MS Office including: (Word, Access, Excel), Outlook Email, Adobe Pro, Internet, scheduling software such as ERP/Terminal operating systems.
• Familiarity with terminal operating systems (TOS)
• Understanding of industry regulations (e.g., OSHA, IMO, and local port authority guidelines).

Soft Skills:

• Communication:
  • Effectively relay expectations and feedback to both unionized and non-unionized staff.
  • Strong negotiation skills when dealing with unions or customer escalations.
• Problem Solving:
  • Rapid decision-making in dynamic, high-pressure environments.
  • Analytical mindset to investigate incidents and improve processes.

TO APPLY:

Submit a cover letter and resume to: [email protected]