Automotive Service Advisor

Automotive Service Advisor

Location: Kentville, NS
Company: Valley Ford

At Valley Ford, a premier Ford dealership in the Kentville region, we take pride in exceeding our customers' expectations every day. We are dedicated to providing personalized, high-quality service to our clients, ensuring their journey as Ford buyers and owners is smooth and enjoyable.

We're looking for a motivated and experienced Automotive Service Advisor to join our team. In this pivotal role, you will be the key connection between our customers and our service department, delivering exceptional customer experiences and ensuring their vehicle maintenance needs are met with expertise and care.

Key Responsibilities

• Serve as the primary point of contact for customers in the service department.
• Provide expert advice and recommendations for vehicle maintenance and repairs.
• Schedule service appointments efficiently and manage work orders.
• Maintain accurate service records and communicate clearly with customers regarding service updates.
• Collaborate with technicians to ensure timely and accurate diagnosis and service.
• Foster strong customer relationships, ensuring repeat business and customer satisfaction.

What We're Looking For

• Proven experience as a Service Advisor or in a similar customer service role in the automotive industry.
• Strong communication and interpersonal skills, with a customer-first attitude.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Knowledge of automotive systems and maintenance processes.
• Proficiency in PBS software is an asset.
• Dependable, able to work under pressure, and committed to excellence.

Why Join Valley Ford?

• Competitive Compensation: Salary commensurate with experience.
• Comprehensive Benefits Package: Full medical coverage.
• Retirement Savings: Access to an RRSP plan.
• A supportive, team-oriented work environment at one of the region's leading Ford dealerships.

Join Valley Ford and take your career to the next level while making a difference in the lives of our customers. Apply today and be part of a team that values excellence, integrity, and outstanding customer service.