Credit Card Administrator

The Credit Card Administrator will report to the Team Lead, Client Services, and provides direct support to a team of Credit Card Analysts. This role is responsible for verifying customer information, preparing application packages for review, updating systems, and preparing onboarding and credit review documents. This role requires a high level of attention to detail and excellent customer support.

Your responsibilities will include:
• Accessing systems, downloading and verifying identity and verification (ID&V) documents to ensure completeness.
• Closely following the standard operating procedures, understanding the compliance requirements, and performing all necessary checks to uphold Bank and regulatory standards.
• Reviewing high-risk factors associated with applications and escalating cases to the appropriate team member for further evaluation, as required.
• Sending pre-defined questions to high-risk customers to gather additional information needed to consider credit card applications.
• Preparing onboarding and credit review packs, including requesting supporting documents for assessment purposes.
• Reviewing requests for credit card limit increases and coordinating associated documentation for Analysts to review.
• Processing changes to client static data in accordance with internal procedures.
• Filing all relevant documents in client folders to maintain organized and accessible information.
• Processing card applications following credit approvals to ensure timely issuance of retail and corporate cards.
• Opening individual and corporate credit cards in the processing systems as per established procedures.

Your qualifications and skills include:
• Process oriented with strong administration skills, with a desire to develop knowledge of retail and corporate credit cards.
• High attention to detail with ability to analyze documents and consistently follow procedures
• Interest in learning and a desire to build knowledge of financial crime/fraud risk.
• Strong communication, presentation, and interpersonal skills.
• Passion for delivering a great customer experience.
• Strong problem-solving, organisation, and time management skills.
• Ability to work independently and in a team environment.
• Prior experience is not a pre-requisite for this role

Why Butterfield?
Butterfield is a leading, independent offshore bank and trust company. With more than 1,200 financial services professionals across ten international jurisdictions, the Butterfield experience is enhanced by robust learning and development opportunities and comprehensive benefits. Guided by our core values-approachable, collaborative, empowered and impactful-we provide a respectful environment where we value the diversity of our employees and the talents and experiences they bring. With a 160-year tradition of service excellence we empower individuals to achieve their potential and make a positive impact on our business, our clients and our communities.