Manager, ITS Operations

PERMANENT EMPLOYMENT OPPORTUNITY

Manager, Information Technology Services Operations
Halifax Nova Scotia

About the Workers' Compensation Board of Nova Scotia

Workers' Compensation Board (WCB) is the province's provider of workplace injury insurance. We inform and inspire Nova Scotians in the prevention of workplace injury. But if it occurs, we support those whose lives it touches by championing a timely return to safe and healthy work. We also provide caring, compassionate support in the wake of workplace tragedy. Our employees describe the culture as Collaborative, Evolving, Service-Minded and Team-Focused.

About the Role

The Manager, ITS Operations is responsible for a broad range of activities to ensure the effective support and maintenance of the WCB's ITS operating environment. This work includes participating in defining SLAs with other departments, measuring performance against the SLAs, managing the change, release and incident management process for the operating environment, providing effective and efficient management of procurement and contract management processes, and providing for proper asset management for all technology assets, and reviewing and analysing existing infrastructure effectiveness and efficiency and develop strategies for improving/leveraging these systems.

The Manager, ITS Operations will maintain internal and external compliance, security awareness and accreditations related to the ITS operating environment; identify, assess, and communicate operational risks, and ensure effective communication to the organization regarding any pertinent activities. This role also conducts testing of disaster recovery plans.

The work of this role also includes analysing existing operations and making recommendations to improve and grow the current operating environment as well as collaborating with ITS leadership in project, operational, resource allocation, and strategic planning and forecasting activities. The Manager is also responsible for the planning and implementation of changes to the operating environment.

The Manager, ITS Operations provides leadership, guidance, direction, and support to the ITS Operations team. The role consists of a range of people management duties including recruitment and selection, scheduling, supervision, performance management, and employee development. The Manager sets appropriate team goals and objectives and leads the team in the achievement of them. This role is also responsible for budgeting, financial tracking, and issuing quotes for service when required.

Your Experience & Skills

• University degree in Computer Science/Information Technology; or a degree in Business Administration combined with a certificate in business computing from an accredited Information Technology program (for consideration)
• A minimum of seven (7) years related experience, with a minimum of three (3) years in progressively senior roles with demonstrated leadership accountabilities.
• Certificate or Diploma in Business Computing from an accredited Information Technology program (2-3-year program)
• A minimum of seven (7) years related experience, with a minimum of five (5) years in progressively senior roles with demonstrated leadership accountability.
• Proven experience in contributing to the success of a range of significant ITS initiatives with above average levels of complexity and business criticality.
• Proven experience leading medium to large multi-disciplinary teams and building a team-oriented, collaborative environment.
• Demonstrated experience in facilitating change.
• Experience in a similar role in a Workers Compensation or similar environment is an asset.
• PMP and ITIL Foundations certification are assets.

We offer a competitive compensation package ranging from $90,359 - $112,951.

Application Details

Please email your resume and cover letter to [email protected] by 4pm on November 8, 2024. In the subject line of your email, please quote the competition number: JV 161-24 EXT Manager, Information Technology Services Operations.

We thank all candidates for their interest. Selected candidates will be contacted to participate in interviews. Please note: WCB is required to check all employment references before presenting an offer to the successful candidate.

Diverse & Inclusive Workplace

The WCB Nova Scotia is an equal opportunity employer, committed to an inclusive workplace culture and an accessible work environment where diversity thrives.

The WCB Nova Scotia is the province's provider of workplace injury insurance. Our people are safety champions with a caring, compassionate and can-do-attitude. At the WCB Nova Scotia, every employee is an important contributor to our organization's corporate goals. We strive to advance our inclusive workplace culture by weaving the social, cultural, visible, and invisible differences of our employees into our way of work. We also take inspiration from the diverse communities we serve across Nova Scotia.

We have adopted a foundational Inclusive Workplace Policy that strives to build upon our core values of safety, care and compassion. We stay in practice to increase our cultural competency and strengthen our relationships with community.

The WCB Nova Scotia is committed to an inclusive recruitment process and workplace that is accessible and accommodating to individuals with disabilities and other protected characteristics to support their full participation in the recruitment process and workplace.

Accommodation Request

WCB Nova Scotia is an equal opportunity employer that is committed to working with job candidates and employees to request reasonable accommodation in a confidential manner.

To request accommodation, please contact the Human Resource team by email at [email protected]. All information received will be kept confidential.

To learn more about WCB Nova Scotia, visit www.wcb.ns.ca or connect with us on LinkedIn.