With more than 91,000 talented associate's worldwide and 2008 sales of $23 billion, Staples serves businesses in 27 countries throughout North and South America, Europe, Asia and Australia.  In July 2008, Staples acquired Corporate Express, one of the world's leading suppliers of office products to businesses and institutions.  Staples has been given the distinct honor of being named to Corporate Responsibility Officer (CRO) magazine's list of the "100 Best Corporate Citizens" of 2008 - ranked 30th, highest among all retailers names on the list.

This is a learning organization dedicated to providing training, educational opportunities and a working environment that allows individuals to reach their very best. We expect a great deal from our employees, and in return we have a great deal to offer.  We are known for our commitment to being a great workplace and an employer of choice among Customer Contact Centres. 

The Psychologically Healthy Workplace Program honors organizations across Canada and the U.S. that show a commitment to the psychological health and well-being of their employees, create a positive work environment, and demonstrate high organizational performance.  In 2009 our Lower Sackville Staples Contact Centre is being recognized in the categories of Employee Involvement & Employee Recognition. What a great place to work!

Having steadily grown the past 10 years, we are seeking dynamic customer service people to join our team in the SBD Division of Staples Contact Centre. In this division of Staples, we deal with Small to Medium sized businesses.

We're seeking...

Customer oriented individuals to join our team and take your career to a new level of success. This is where you have the opportunity to be a part of a comprehensive rewards package - make an hourly income plus, flexible health benefits.

Job Purpose

Answer customer enquires in a professional and courteous manner. Resolve issues, deliver creative solutions and enter orders. Use accepted Staples practices to ensure the delivery of outstanding service to all of our customers.

In this role you would receive incoming contacts from small to medium sized businesses in the U.S. and provide superior customer service in response to inquiries regarding Staples business products and/or services.

Principal Duties and Responsibilities:
•Provide “WOW” service to our internal and external customers.
•Receive and respond to direct requests/inquiries from business customers, regarding Staples' products and services.
•Provide creative solutions for our customers and generate incremental revenue for Staples Business Delivery.
•Maintain a thorough understanding of customer service guidelines to properly recommend solutions and correct service failures for our customers.
•Use in-depth product knowledge to provide product recommendations, pricing and availability information.
•Respond quickly to internal/external Customer requests and demonstrate excellent follow up.
•Take ownership of each contact while providing speedy and thorough resolution.
•Communicate to CS management all and any updates and pertinent Staples or customer information.
•Maintain accurate and updated information for customer accounts by verifying all necessary customer information.

•Training provided during initial employment.
•Position/training commences on March 1, 2009.
•Pay: $10.20 hourly (flexible/increased pay rate applied to those with previous contact centre experience in similar role)
•Hiring for the shift 10:30am - 7:00pm Monday to Friday with a rotating shift approximately every 3rd Saturday with a lieu day during the week. Open hours on Saturday are 9:00am to 11:00pm.

Requirements

• Grade 12 Diploma OR GED completion OR equivalent work experience.
• 2 or more years of recent customer service experience.
• Basic computer skills in a Windows environment.
• Minimum typing speed of 20wpm at 95% accuracy.
• Ability to commence employment March 1, 2010.

In addition to a competitive compensation package we also offer other attractive benefits and practices which include some of the following:

• Competitive compensation
• 2 weeks vacation accrual for first 2 years, 3 weeks after 2 years, 4 weeks after 5 years
• Comprehensive Flex benefits
• Continuous training and development for associates
• Advancement opportunities based on performance
• Workplace Wellness Programs
• Employee Stock Purchase Plan
• Employer contributions to an RRSP program
• Employee Assistance Plan
• Employee Recognition
• Computer Purchase Plan
• Associate Discounts
• Continuous challenges & fast paced environment
• Opportunity to make a real difference
• A company that really values your contribution

At Staples Inc. we believe all our associates want a company they can be proud of and committed to; where all of us have an opportunity to contribute, learn, grow and advance, based on our individual work. We believe all Associates want to be and should be respected, treated fairly, listened to and involved. We want satisfaction from our accomplishments and friendships, balanced personal and work lives, and to have fun at what we're doing. Join the team that revolutionized the office supply industry.

Click Here to Apply Now!

**We are one team. We Live our values, support each other and deliver results.**